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April 2023 by Google user
0 customer service skills. Donna potter Blamed me when they did not communicate where they were supposed to. Does not have your best interest in mind. Let’s her workers talk to you with an attitude. Then she let them bicker with me over email where she continued to blame me for not answering the phone. If calling is this offices only form of communication they seriously need to learn about Emailing and text! People work during the day and have full on lives. What gives you the right to blame customers for your own communication folly’s. All I asked for was quote info, but they just went ahead and added the new policy. And I woke up to a bill around 300 where it normally is 120ish.
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April 2022 by Blondie Sanders
Never returned my phone call?
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July 2021 by Roy Swafford
Very helpful
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June 2021 by Kim Lee
Love, love, love Jennifer and Donna!
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December 2020 by Michael Elliott
Best agent ever! Donna and her staff are very capable and responsive. I have received documents via email instantaneously. I have been helped on the spot with proof of insurance cards that I'd lost to get a new tag. I have received expert advice in Donna's office on how to deal with a vehicle that was totaled by another driver. We've been with Donna more years than I know and wouldn't dream of changing!
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November 2020 by Jeffrey Cunningham
Terrible experience
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September 2020 by Tony Carter
I’ve been a customer of this place for over 20 years. Donna has always taken care of my family’s insurance needs. I live 60 miles away from this agency and wouldn’t think of going anywhere else . Thank you Donna and Jennifer for taking such good care of us.
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May 2020 by Blake Taber
Always has good customer service!
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May 2020 by Kathy Darst
Love them and plan on being with them for a while
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May 2020 by Vicki Murray
Very professional and nice!
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May 2020 by Randy Raby
Donna very friendly
