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March 2024 by Sharon Arms
We have always had the best service from Ferrellgas. Have been customers for over 30 years. We've had a tank move, leaks checked besides having delivery service in all kinds of weather and have had nothing but great service. Happy to be a customer.
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March 2024 by Kenneth Martin
Very helpful and answered my questions.
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February 2024 by Richard Sigler
Is this place still in business? Every time I drive by, it looks like they're closed. I tried to call and got trapped in an electronic rat maze for 30 minutes! I'm giving up on this outfit and taking my rv tanks to the Flying J in Tulsa. After reading some of the reviews and looking at the "cookie cutter" replies, I think that I will continue to do my propane business with the Flying J. At least I can get my 40# tanks refilled fairly easily.
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November 2023 by phil abbott
Arrived at Ferrellgas Sand Springs, OK after a 12 mile trip. The dock was closed. Was told the dock worker walked out.Apparent bad management since they can't keep people on staff. (Not the first time).They close for lunch for an hour and closed the dock at 4:00pm every day and all day Fridays (no staff).They do not care about the customers who rely on smaller portable tanks to make it through cold weather while RV living.If you call the number listed on the door you will not get anyone in the local.office. You'll get OKC, Texas, Arkansas, Louisiana, or wherever.I asked the woman working in the office to provide me the CEO's phone number. Of course she said she didn't have it and couldn't give it to me even if she had it.I suggest other customers find a more reliable source for propane.I'll do what I can to find another resource.
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October 2023 by Kamie Stevens
Always so friendly and they do an amazing job!! Been with them for 10 years now
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October 2023 by Matt Bremer
The lady that takes your order thinks 100 pounds is same as 100g gall
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June 2023 by Ashley Kirk
I mean, this place isn't bad if you can actually show up and somebody is at the dock or in the office.its 8 a.m. and I've been sitting at the locked gate for 30 minutes waiting on them to open it. I can literally watch them watching me as they move propane bottles around. Whoever runs this place should be fired
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March 2023 by Shoua Thao
Worst customer service experience! We filled our propane tank full 12/2022. By 2/2023 it was completely empty. The two techs that came out said we had a leak and suggested we call a plumber to replace the entire copper line. So we did! Next day, another tech came out to inspect and found that the leak had nothing to do with the copper line, the gas leaked from the shut off valve on THEIR TANK! We ended up paying for a full refill of propane. Not only that, the propane driver completely ran off our wide driveway and drove into the ditch, completely tearing up our grass. I’ve called 3 times, each time I’m being told “someone will call me”. NO ONE HAS CARED TO RETURN MY CALLS! Frustrating AF! Changing service providers.
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February 2023 by Tyler Reans
I need to refill on propane, I drive past this location M-F for work but ur closed tha hours I am off.. :(
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January 2023 by Curtis Smith
This is probably the worst gas company I've ever delt with took the driver 3 times coming to my residence to get the job done. He also left the gate open dogs got driver was supposed to call prior to coming. Called my local and got a run around every time never got a call back from management. Horrible you guys can do better
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December 2022 by Keri Williams
I have never had a problem with the Sand Springs location, I called their number and it sent me to a call center. Called a 9:30 a.m. and I requested a call back, that never happened. I called on my lunch break. Was on hold for 7 minutes, understandable, when I was able to talk to the operator she spent 10 minutes trying to find hours of operations for today. Was then told that one of her managers thinks that it's 4:00 p.m. I said well I need propane and thinking and knowing are 2 different things is there any way that some one could call and see to be sure that hours of operations will not be affected by the holidays? Was told that they have no numbers for these places and have no way to get ahold of this site. If this is true, this is a place where some changes been to be made. You shouldn't have to wait on the phone for 18 minutes trying to get hours of operations just to get told that they think they are open until 4.
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October 2022 by Jeremy Dunham
Do not waste your time with this place. They close whole store if one lady is not there. Drove out to what I thought was a business but they were closed cause the one cashier was out for the day. No sign on door explaining. Just locked door and full parking lot of workers and people waiting for store to open.
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June 2022 by Aaron Goodman
Hours for propane fill up say until 4:30 PM… Three days in a row at three to 3:15 PM there is no one there to fill propane… FALSE ADVERTISING of hours
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May 2022 by Kaela Koupe
Closed several times and various days during business hours. Closed right now at 11AM on a Friday and was Closed at 2:30pm on a Tuesday. What's going on here? Bad business practices. We are going to take business elsewhere because the hours here are very unreliable. It's one thing if there is a sign explaining, it's another when customers are consistently turned away without any rhyme or reason to it. They have also recently done away with their rewards program that gives out a free refill after 5 or so tanks filled there.
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March 2022 by Brenda Stone
The worst experience I've ever had! Called almost a month ago to get propane delivered (which I'm new to this) I had to call eveyday to find out the status. Then on February 23rd I called and canceled due to having to wait 3 weeks to get propane. Then on the 24th y'all took almost 500.00 out of my bank account. I called again asking when my money would be put back in my account. Y'all stated 5 to 7 days. No email confirmation of cancelation. Called this morning to check on status of my money. Now I'm told 6 to 8 WEEKS before my money will be in my account! Never have I ever heard of someone keeping your money that long!
