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January 2024 by Sabrina V.
Prattville branch always goes above and beyond all expectations, and always helps us with our banking problems. Melinda Aary rocks as branch manager and does jobs that I've never seen any other manager do, she is always super polite and bubbly and always has time for us to talk to her. She is an amazing God sent person for this company and all who have the chance to meet her.
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December 2023 by Cheyenne Shaver
DO NOT BANK HERE...If I could leave 0 Stars I would. Do not believe them if they tell you over drafts are off on a specific account already knowing that you do not have any money in the account, trying to get everything switched over. Because they will charge you, and when you try to confront them about it they will continue to hang up on you. Green Country you are trash. I have tried to give you the benefit of the doubt for the last ummm 5ish years. Because you are under staffed. But never again. Good luck!
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September 2023 by Nicole Camp
Never bank here!! I have a court order and they are denying it!!! I called and was not rude at all, but the two ladies I talked too were extremely rude and one even said “I don’t even care to hear this”
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August 2023 by Nicole G
Never bank here!! I have a court order and they are denying it!!! I called and was not rude at all, but the two ladies I talked too were extremely rude and one even said “I don’t even care to hear this”
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July 2023 by Paul
They sent me a fraud alert through several different media. They advised me to change my credit card, which I did. It was quick and painless.
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May 2023 by Jennifer Ficklin-Broam
Worst customer service. I will go out of my way & drive across the river to that location.
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March 2023 by Jill B
Horrible customer service. Rude managers. They hold your pay check for five business days without any reason. No one does that and it’s wrong. Stay away from this place.
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January 2023 by J Russell
They never answer the phone. I have to call repeatedly to able to speak to someone.
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December 2022 by Lisa Cupps
About to close the accounts and go somewhere else that has a working app and website. Getting really tired of trying to access my account to verify my paycheck being deposited and getting an alert saying they couldn't verify my credentials before I get to attempt to login. It's becoming quite the regular occurrence.
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December 2022 by Karen Smith
No matter my banking needs , Green Country Credit Union is able to help.
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December 2022 by Margie Watts
Always very pleasant to me. I always go to the Prattville branch.
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September 2022 by Joshua Stacy
Management is rude. Services slow.
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August 2022 by The Real James Bean
Great bank. I’m a new member and I was selling my car. Kassey, was awesome to help us. We used a smaller side office and She counted everything by hand in front of all parties and made me and the international buyer feel good doing a business transaction. Thanks again. Will be back for sure !!!
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August 2022 by Anthony R.
Horrible service and they charged me twice for the same purchase. so I got 2 over drafts fees and they would not work with me to reverse 1. being a dad of five and the sol provider $60 over draft is a lot I work hard to support my family. Also my online account did not even say I was over drafted it said I was at 0. I had no problem paying the 1 fee but 2 for the same thing is ridiculous!!! very disappointed I had to close both my accounts due to them not looking out for their customer. If your looking for a great bank this one ain't it!!!!!
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June 2022 by Sierra Hamlin
Everyone is so nice and helpful and I appreciate it! Great team and great services.
