The AT&T Store in Shawnee is highly praised for its excellent customer service and helpful staff. Customers appreciate the quick and attentive assistance they receive upon entering the store, often mentioning that staff members are ready and eager to help with questions, device upgrades, or problem-solving. Many reviews highlight the staff’s willingness to go above and beyond, including solving multiple issues quickly and at no cost, and making customers feel valued and cared for. The manager and associates are described as polite, helpful, and patient, even when dealing with complex or unexpected problems such as SIM card issues. Customers also note the store's convenient appointment system, with service being efficient and timely, often finishing earlier than scheduled. The staff's positive attitude and kindness leave a lasting impression, with some mentioning how they felt respected and welcomed. Besides great service, the store offers a variety of devices like phones, tablets, smartwatches, and connected devices from popular brands. They provide flexible wireless plans, including prepaid options with no contracts or credit checks, as well as unlimited data plans that come with nationwide 5G service at no extra cost. Overall, the Shawnee AT&T Store is recognized for its friendly staff, prompt service, and commitment to customer satisfaction.
although i am leaving att for a different company the assistant manager that was there both the 5&6th of july was very patient with us and did a great job in fixing the mess up that the online representative did by canceling my husbands phone line without permission
May 2024
The best service I've had at any AT&T. They helped me as soon as I walked through the door, answered all my questions, and walked me through the phone upgrade process. They went above and beyond. They even held the door open for me when I left. Amazing.
April 2024
I had an appointment and the salesman was ready for me.. I bought a new phone and he was VERY helpful, which was great because I'm not up to date on electronic devices. Great service!
