Optimum, a telecommunications provider located in Stillwater, OK, offers a range of digital entertainment services, including cell phones, accessories, internet, TV, and mobile plans. Customers can visit the local store and receive assistance from the Retail Specialists, who provide live, in-person support. Optimum's services are known for their affordability and the availability of the largest and fastest 5G network for their mobile customers.
While the majority of customers have had positive experiences with Optimum's services and customer support, some have encountered issues. Some customers have reported instances of rude or unhelpful customer service, as well as billing discrepancies. However, Optimum has been responsive in resolving these concerns and providing credit to affected customers.
Overall, Optimum is a reliable provider of digital entertainment solutions, offering a wide range of products and services at competitive prices. The company's commitment to customer satisfaction is evident, with most customers expressing satisfaction with the quality of the services and the in-person support available at the local store.
Absolute worst service ever. The employees I have dealt with are lovely. The product, the platform, the website, the ability to monitor or adapt your service - they do not even deserve 1 star. They are SO SO SO awful that if you even need to use a hotspot and rely on a clear day from another provider, I highly recommend... read full comment
August 2026
Don’t call. Customer service is awful. The store associates are super helpful though. Shoutout to Aiden!
August 2026
Do not use this company. Rates continue to rise and getting charged for features I don't have . I don't have the internet speed that I pay for. Prices have gone from $50 to $150. BEWARE
