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November 2024 by A J M
Charlie was amazing! Thank you for your help.
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October 2024 by Linda Geren
These people are trying to overcharge me so I'll be discontinuing my services as of November
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October 2024 by Kaylee Rupasinghe
2 stars only because another guy resolved the issue when I went back up there.
The two guys working the front, the Hispanic guys, laugh about making sales off of you and push it on everyone. I heard them saying, "Did you at least make a sale in that time?" and laughed with each other. How unprofessional and inappropriate. Does management know about them?
I went in there for a simple name change, but one of them told me they'd give me a promo deal that brings my bill from 100 to 60 when I updated my address... I agreed, and he told me it was a 32 dollar activation fee." I agreed. They gave me a phone even though I didn't need one, but he said it "comes with the plan. "... "No charge to you." Whatever, I accept it. Come to find out on my bill, the 32 dollars was for the phone purchase, NOT an activation fee or a promo deal plan... AND I owed for the protection plan and data and all this stuff he signed me up for on that phone I wasn't going to use. He told me that since it was free, I didn't have to use it... Yeah, so it can rack up fees for them. I immediately took it back once I noticed and demanded they take it back and refund me.
Absolute scammers and liars. These employees straight LIE to your face. Watch out for those guys. Don't speak with them. Once I move, I am cancelling my Cox services for good. That was my last chance with them.
If you can avoid them, do it all costs. They'll just scam you out of your money.
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October 2024 by Cade Brewster
Place is incompetent, can’t activate a cable modem to work with their own product
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October 2024 by Dream Coyote
RUDE!!!! If you don't want, are shopping around or are just looking at their product they are pushy, act like you do not exist or are beneath them.
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August 2024 by Christopher
DO NOT EVER BUY. I only actually had internet for a month. Got charged for 3 months, and they charged me twice for sending someone out that didn’t fix anything. Customer service cussed at me when trying to dispute this.
The issue was never resolved and they sent me to collections which has DAMAGED MY CREDIT!
COX IS THE SLIMIEST AND MOST FOUL BUSINESS I HAVE EVER ENCOUNTERED. T-MOBILE ISNT MUCH BETTER BUT ATLEAST YOU CAN CANCEL THEM EASIER.
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August 2024 by The PfoneGuy
Cox is overpriced and impossible to deal with. disconnected service after repeated outages and it took OVER AN HOUR to get someone on the phone. Horrid company with awful service
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August 2024 by Ken Gray
What I was told in the store was different then what I was told on the phone
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July 2024 by Kelsey L
Never again
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July 2024 by Tim Rinker
We had four repair visits. We were without any cable for two weeks! The first two visits they had no idea what was wrong. These visits you’d have no idea they worked for Cox….no uniforms, slouchy appearance…contract workers for Cox. These two visits had NO effect on our inoperative cable tv. The third and forth visits were made by a uniformed employee that tracted down the problem at the “HUB”. I’m on a neighborhood site. I can’t tell you how many people said that Cox sucked! I believe if they don’t pull there act together…they will be without any customers. There was a lot of bitching about the costs for Cox as well.
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July 2024 by Jim Milton
They try to help. Their limitations are from Cox's inconsistent policies.
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June 2024 by Danny Bacon
It's one of the small stores they got. This one is at 51st and I 44
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June 2024 by Paul Skelton
What can I say, I love cox, I have internet, and my phone service with them, as well.
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May 2024 by Diamond W
They are RIP OFFSSSS !!!Wifi service is great but customer service teams sucks , they lie to you to get your money just to turn around and tell you something else I WILL NEVER EVER RETURN!!!
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May 2024 by Josue Rodriguez
They are third party. Know very little about the company. When you ask questions their answer is "I don't know". It could be lack of training, experience and for at least one of the employees that work there lack of manners.
