Metro by T-Mobile is a wireless service provider that has received mixed reviews from its customers. The staff at the local Metro by T-Mobile store, particularly Roy, Tiffany, and Kelli, have been praised for their excellent customer service. They have gone above and beyond to assist customers, upgrading phones, resolving issues, and providing better plans. However, the company's phone-based customer service and retention teams have received criticism for their poor handling of customer concerns. Customers have reported experiencing lengthy delays, unhelpful responses, and unresolved issues. One customer even had their service temporarily suspended due to a problem caused by the retention team. Despite these challenges, some customers have had positive experiences, such as the one with sales representatives Geovani and Mr. Keith, who were described as very helpful and great. Overall, the in-store experience at Metro by T-Mobile seems to be the highlight, with the knowledgeable and attentive staff earning high praise from satisfied customers.
Best store by far the girls was so friendly and very knowledgeable. Tiffany is amazing and so nice.
August 2024
Roy and Tiffany at this location go above and beyond for their customers. Much respect for the way these two represented Metro PCS! I will definitely be back to upgrade my phone at this location!
August 2022
Excellent customer service thank you Kelli Geo and Keith
