MetroShoe Warehouse offers a phenomenal and great selection of shoes and clothing, with lots of cute shoes and items for active wear and outdoors. The store layout is liked by customers. Many reviewers report being very happy with the products they purchased. The store typically has lots of staff, with many associates ready to help, which some customers find excellent. Helpful associates provide quick service, make smart suggestions, and can exceed expectations, leading to great customer service that makes shoppers feel taken care of. However, a significant number of customers report uncomfortable experiences with the sales associates. Multiple reviewers describe associates who follow them around the store everywhere they go, watching them from nearby aisles, which feels awkward and does not allow people to shop freely and in peace. This behavior makes customers feel like hound dogs are on their heels, creating a bad impression. Some customers felt so bothered and interrupted that they hurried to checkout and leave. They express a strong preference for associates to give people space and not bug them, suggesting help should only be offered if asked for. This over-attentive approach is contrasted by other positive experiences where staff were helpful but did not follow around, indicating inconsistency in service style.
