Big River Footwear Co. is a leading specialty retailer for active and casual footwear, apparel, and accessories. It is a family of professionals devoted to performance and fit, with a passion to serve customers by going above and beyond expectations. The knowledgeable fit experts deliver a first-class shopping experience, helping provide the perfect fit every time to help customers perform better, feel comfortable, and express their style. Reviews highlight great experiences where staff are immediately helpful, very knowledgeable, polite, and efficient. They are adept at solving problems, from finding specific sizes and styles to fitting helpful shoe inserts. Customers report being well taken care of and commend the amazing customer service, with many specifically recommending the business. The store also offers benefits like a teachers discount.
I needed to exchange a pair of Hoka’s for a different style and they were glad to help me out. I had worn the original shoes 3 times but just did not work for me. Great customer service
July 2026
Excellent customer service from Crimson today at Big River Footwear! She was knowledgeable and helpful and obviously understands what customer service is supposed to be but has become a diminishing skill in today’s workforce.
July 2026
Very knowledgeable staff and provided me with an effective solution to my foot pain.
