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April 2024 by Lloyd Fadem
Good store thank goodness they got on cloud great shoe bought alresdy 3 pair from them, and if shoe breaks down they always replace it. Great help
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March 2024 by Early Bird Picker
An incredible buying experience with Liz, thanks for all your help!!!
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March 2024 by Stacey Zeilinger
Justus was excellent today in helping me find all I needed in multiple shoe styles for specific uses, inserts, socks, and they even had stock on my shoe size which seems hard to accomplish at other places. Great experience!Update: loving the Brooks crosstrainers Justus suggested!! A+
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February 2024 by Sheila Hammar
The staff was very helpful.
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February 2024 by David Ward
My spouse and I went in to buy shoes and were helped by Kylee at the Utica Square location. She listed to what our needs were on style and use, took our sizes, and brought out over 10 different shoes to try. She was so helpful and knowledgeable while listening to our feedback. I was pretty set on wanting to try those Hoka shoes but after trying the others she brought out I settled on Brooks which I have loved. Definitely recommend the store and Kylee.
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January 2024 by Chris Simpson
?% Excellent customer service!I bought a new pair of Hoka shoes here. Brett recommended I step up to a size 14 from size 13..I didn't listen, wore them several times and decided he was right. Anyway, I didn't think they would allow me to exchange them 3-4 weeks later...However, I called and spoke to Liz, she said; "absolutely no problem", she ordered the size 14 and exchanged them without question.. Both Brett and Liz were awesome to deal with and provided EXCELLENT customer service! Thanks guys!BTW. Hoka's are awesome!! ?
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November 2023 by Cindy Roragen
I was sent to Big River by my doctor to help reduce foot pain and I’m so pleased he did! I was greeted upon entering by Manager Jacob and given 5 star service. Jacob asked to see my doctor’s notes and promptly showed me the shoes best suited, explaining the how and why of each. There was no sales push, just old fashioned knowledge and service. I live 2+ hours from Big River and WILL make the drive for me next pair of shoes!
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September 2023 by Carole S
My doctor highly recommend this place. (Altra M Via Olympus) Never again! I walked in and was the only customer. Great, not. A young man was helping me, I thought he was having a bad day, I could over look that, as I was on a mission. Needed the shoes today. He bought out the shoe I wanted but not the right color. I told him I didn’t like the color, he said he could look for the color I wanted on line as he threw the shoes on the counter very loud, then had a look on his face like he knew he messed up, I told him no thanks, and walked out the door. Looked on my phone for other stores and found Runners World, got the shoes from there. Great customer service.
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June 2023 by Mona Chamberlin
Surprisingly good selection and excellent customer service. The sneakers I bought are easily the most comfortable I’ve ever owned. Appreciate the time and attention!
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May 2023 by Elizabeth Bell
Liz was an amazing sales associate! She listened to me, found great shoes for me to try on and was courteous and efficient. They even gave us cookies when we checked out!! The first pair id bought did not work and they were wonderful with the exchange given the timeline. I'd highly recommend this store and Liz for her service.
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May 2023 by grill
This store now has many brands of running shoes. They have Brooks shirts and Balega socks and Features socks.They had, in stock, the shoes my husband and I wanted in our sizes.This is unusual for Tulsa running stores. Happy to have this store!*They need to add a loyalty program like other popular running stores in town. Where you get discounts or cash back after spending a set dollar amount.Super friendly and helpful!
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May 2023 by Jan Michele LeMoine
5-star shopping experience at Big River Footwear Co. today! Our sales associate Mr. Robertson was totally knowledgeable and provided the best customer service one could ask for! We’ve definitely found our go-to shoe store for athletic footwear & accessories!
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May 2023 by Ed Bandas
After stopping at two other shoe stores and not getting any attention, I walked into this one and the manager Jacob was almost immediately helping me. His technical knowledge of his inventory was exceptional and was honest enough to tell me he didn’t have what I needed. I will certainly find a reason to come back to this store!
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April 2023 by laurelyn ashley-diehl
Husband received wonderful customer service, I cannot remember the woman's name that helped him unfortunately.
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April 2023 by T Thomas
I was in jeans and a t-shirt but my shoes were the same kind they sell. The young, brown haired, kid was not interested in selling me shoes and wouldn't get the pair out of the back because "Its probably not going to fit." They clearly don't sell on commission
