PetSmart is the largest pet supply and services retailer, offering a wide range of products for pets, including dogs, cats, fish, birds, and small animals. Many customers visit for specific items like mealworms and crickets and appreciate the store's neat layout, making it enjoyable to browse. While some customers express concerns about the care of certain animals, particularly fish and reptiles, they generally find the selection of food, treats, and products satisfactory. The staff at PetSmart receive high praise for their friendliness and helpfulness, creating a welcoming atmosphere that makes visitors feel valued. Customers have noted that employees are empathetic and genuinely passionate about their work. This positive environment is especially appreciated by families, with kids enjoying the experience of exploring the various animals. Though some customers have mentioned needing assistance at the register to obtain fish, staff members are quick to help and provide solid recommendations. Overall, PetSmart is seen as a reliable go-to store for pet supplies, with many customers returning for their needs.
Had great help from the workers finding products. Thanks
June 2025
Awesome customer services and all fish tank seem healthy I even test some on my other tank, they doing just fine and living.
May 2025
Very friendly staff, very helpful, very empathetic. Actually feels like a petstore. Welcomed and such. I have been to other ones and they're horrible. These people actually love their job😁💖
