Walgreens in Utica Square has received mixed reviews, highlighting both positive experiences and ongoing challenges. Customers appreciate the professional and quick service provided by staff, with some noting exceptional support from pharmacists who go above and beyond to resolve issues and explain medication instructions better than doctors or nurses. One customer praised a pharmacist named Chris for his helpfulness and thorough assistance, especially after a confusing medication situation. Another customer highlighted how a pharmacist took the time to fix a computer record problem, which was appreciated. Despite these positive interactions, there are concerns about the store's overall condition and operations. The location has faced challenges over the years, including irregular hours, periodic closures, and a small store size contributing to frustrations. Some customers have switched to nearby competitors due to these issues, though a new pharmacy across the street was opened to alleviate pressure on this small store. Many recognize that the pharmacy industry faces nationwide shortages of pharmacists, which may impact service levels. However, there is hope for improvement. Some feel that new management and a remodel could make a significant difference. Customers also mention the friendly attitude of staff, such as a pharmacy assistant who remembers customers’ names, making the experience more personal and valued. Overall, while Walgreens in Utica Square has areas needing attention, staff dedication and some recent positive changes suggest a potential for better service in the future.
