Roots is a premium outdoor lifestyle brand that has been inspiring the world to experience everyday adventures with comfort and style since 1973. The brand offers a wide range of products, including clothing for women, men, kids, toddlers, and babies, as well as leather goods and accessories. Customers have consistently praised the exceptional customer service at Roots. Reviewers have highlighted the assistance of staff members like Jammie, a "wonderful gentleman" who went above and beyond to help with an online purchase exchange, and Adele, an assistant manager known for her great customer service, patience, and helpful advice. The brand has also been commended for its ability to assist customers in finding the perfect items, whether it's a specific hoodie and joggers for a 9-year-old or a cute outfit for a customer. Overall, Roots has earned a reputation for providing an excellent shopping experience, with friendly, knowledgeable, and attentive staff who are committed to ensuring customer satisfaction.
Good product quality. I had to return some items and swap sizes. They made the process east and fast. I don’t like the fact they need my email address to process the return. Would be quicker jf they used our phone numbers.
April 2025
Amarpreet was superb at the store today. Good customer service.
April 2025
Went in for an online purchase exchange and was assisted by Jammie, such a wonderful gentleman. He went lengths to find my choice and found me one in a different store, placing a call to hold the product in my name for an exchange. This is the best customer service experience I’ve had in Canada so far. Thanks Jammie🤝
