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February 2024 by Punjab Singh
Very bad and rude behaviour with customers
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February 2024 by Kathryn W
Sahib was EXCELLENT! Friendly, helpful, motivated, offered his opinion and made sure I was all good before I left. MASSIVE THANK YOU!!
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January 2024 by Shailesh Goyal
I wish I could give negative star to this store customer service, We went to store for sim swap, offered with very rudeness by Sahib that pay $20 cash, We said fine but we need the receipt for the amount paid than he said then you need to pay tax on the top, We agreed !But after paying money he’s like I will not activate this, you need to call the customer service, like for real, We are in official Telus store and paying for sim swap still with very rudeness we are getting replies that we will not do it. Even tough we mentioned, We went to other Telus store another day they did it right away, his reply was go to that store then,I don’t think Sahib knows how to talk to customers, I genuinely feel he shouldn’t be in customer service at all, zero professionalism, not really willing to help!
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January 2024 by Satendra Singh
Not good no employees good working here
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January 2024 by Sahil Garg
Very poor customer service
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December 2023 by Jasmine Vanessa
Great experience with Chance, he was extremely helpful and patient. Explained everything with detail. Overall very positive experience and happy with my purchases.
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November 2023 by rajinder narula
I had wonderful experience and excellent service from Anna T, I had a complicated situation which she handled so well. Kudos to her. So far the best customer service I got. I wish everyone is like her
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November 2023 by Parameshwaran Ramachandran Iyer
I had this fantastic cx rep Mr.Chance.E, he was fast, exceptional service quality and straight to point whats needed.Kudos to him for legendary experience
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November 2023 by Nick Ristucci
Sahib was amazing! I was having some problems with my new phone, and Sahib went above and beyond to help me and my needs. Even as much as follow ups to make sure no more problems had. Big thank you to Sahib for your hard work and help!
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November 2023 by rochelle edwards
Went there last night after running around the mall about my phone. Sahib is one of the best reps I’ve ever encountered. He needs a raise asap.
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October 2023 by Anuj Kumar
Friendly staff and quick service, thank you for your business!!!
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October 2023 by sandeep singh
Overal great experience with this store sahib help me with my new device and was very patient and helpful through process. Store is understaffed with long lineup but other then that will recommend
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October 2023 by Rahul Dhawan
Worst service I have ever experienced. I walked in to rudely greeted by Sahib, as he said to me “do you have a question or actually need help”. I was looking to buy a phone but he kept telling me they would not sell to me even though I am a Telus customer. After convincing him that I am already with the company he agreed to help me out. Nikki brought out my phone, and provided even worst customer service than Sahib. She was rude throughout the whole process and made me contemplate just leaving without making the purchase. If I could give 0 stars I would, definitely do not recommend this location. These employees should be retrained.
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October 2023 by Fiona Mckinnon
Not impressed. Being lied to by their staff that you are getting a $50 credit on your bill that never shows up. Then mistake on every bill since I signed on. Worst mistake of my life. Don't trust them.
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October 2023 by Michelle Abraham
Service was really slow and staff didn't really seem to know what they were doing. Took over an hour just to give back my old phone.
