Charm Diamond Centres receives consistently high praise for its wonderful and phenomenal customer service. Reviewers highlight the staff as extremely helpful, very friendly, patient, lovely, kind, and knowledgeable. Specific associates are noted for their excellent service, guidance, and for being beyond helpful. Customers appreciate that the team helps them find items within their budget right away, stays within their budget, and helps them take advantage of sales. The staff is also commended for being very well-versed on product durability, aiding in selections for daily wear. The store's very affordable warranty plans provide peace of mind, and their repair work is described as stunning. This exceptional service fosters strong loyalty, with customers stating they will definitely be coming back, will continue to shop there, and plan to return for future purchases like engagement rings. The positive experiences consistently earn the business five-star ratings.
Very helpful, had been shopping for a necklace for my girlfriend all day and Julia (the store manager) was extremely helpful and very friendly. Helped me find something in my price range right away. Without a doubt earned a 5 star rating. Will be coming back 100%
May 2025
The store associate, Grace, has been so wonderful! She has helped my Fiancéand I get our wedding rings, and has been patient and lovely to work with!
March 2025
We bought a gold chain for my son years ago with the warranty and despite having issues with the chain….Julia the manager has been amazing and has made a frustrating situation fixable.. and because of Julia we have bought other jewellery and will continue to shop here. Thanks Julia for your great customer service!
