Costco Pharmacy in Burlington, Ontario, is known for its helpful and friendly service. Customers appreciate the fast and efficient process, allowing them to drop off prescriptions upon entering the warehouse and have them ready by the time they finish shopping. An online platform is also available for ordering refills for convenient pickup. However, some customers have noted that the wait time for prescription pickup can be long and tedious at times. Despite occasional delays, the pharmacy staff generally receive positive feedback for their professionalism. Customers have reported quick responses when calling, and staff members have shown respect in handling issues. For instance, when a mix-up occurred with a child’s medication, the manager personally delivered the necessary ingredients to resolve the issue at home. While experiences can vary, Costco Pharmacy continues to strive for customer satisfaction, making it a reliable choice for pharmacy needs.
Takes them an hour to fill a prescription is wild. In my case there was no pills, they just slapped a sticker on a box.
December 2025
Manners. Patience. Customer service.
All of these basic courtesies are missing.
November 2025
I would give them zero but I can't. They never have your scrip ready when they need to be. The miss information why is full of crap. If I could only switch I would. Do better costco this ridiculous.
