Costco Pharmacy in Burlington, Ontario, is known for its helpful and friendly service. Customers appreciate the fast and efficient process, allowing them to drop off prescriptions upon entering the warehouse and have them ready by the time they finish shopping. An online platform is also available for ordering refills for convenient pickup. However, some customers have noted that the wait time for prescription pickup can be long and tedious at times. Despite occasional delays, the pharmacy staff generally receive positive feedback for their professionalism. Customers have reported quick responses when calling, and staff members have shown respect in handling issues. For instance, when a mix-up occurred with a child’s medication, the manager personally delivered the necessary ingredients to resolve the issue at home. While experiences can vary, Costco Pharmacy continues to strive for customer satisfaction, making it a reliable choice for pharmacy needs.
Horrible experience as they gave me very low grade medication, and when I complained they didn’t replace it, not only that but they charged me twice as much in compare to shoppers drug mart .
June 2026
I am agree with everyone review — cashiers are not nice , Costco pharmacy burlington not pick up the phone and I want to add more with short pills, so just warning everyone should count the pills , they always short not sure about their count problem or they do on purpose to earn more profit
June 2026
It shouldn’t be impossible to get a hold of your pharmacy I have called 8 times now and three times of those calls have been answered and hung up the rest is basically endless loop of ending up on the main menu. We pay for our memberships and our prescriptions. This is the most ridiculous thing and horrible customer... read full comment
