DUCA Financial Services Credit Union Ltd.

Banks , Credit Unions
Hours: DUCA Financial Services Credit Union Ltd. receives reviews highlighting both exceptional personal service and significant frustrations with digital systems. Many customers praise the institution for its friendly, client-focused, and courteous service, noting that staff know clients personally and treat them with dignity and respect rather than as an account number. The quality of service is described as second to none, with staff members going above and beyond, being accommodating, proactive, efficient, and kind. This personal touch and reliability are favorably compared to the large banks, making DUCA a definite choice over them for some. However, other reviews report considerable disappointment with the digital experience. Customers describe difficulties with the online platform and mobile app, citing buggy login issues that repeatedly reject correct credentials. There are also reports of poor customer service during technical support calls, including unclear direction, short-tempered staff, and unresolved complaints. While the app and online experience are noted to be improving, these technical and service failures lead to significant frustration for some clients, contrasting sharply with the otherwise praised in-person service.

• 2.6 miles

  

  FirstOntario Credit Union Credit Unions, Banks & Credit Unions

1. Burlington, Ontario