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January 2024 by kuljeet Gill
Make sure you check all other options before you sign up a deal at this place. I was going to switch to freedom from another provider and wanted to bring 3 phone lines to Freedom. I called this location and they told me I need to pay $45 activation fee for each line. They were going to Maybe do me a favor by giving sim for no charge. I called Fairview mall freedom and they told me there was no fee for either activation or sim. So I just went there and switched all 3 lines for no extra charge.
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January 2024 by suresh Modi
Yug Mumbaiwala provides an exceptional service with his detailed explanations and thorough plan elaboration. His extensive knowledge of the best available plans allows him to offer suggestions that prioritize customer needs over sales, showcasing a commitment to customer satisfaction above all else
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January 2024 by Noah
These guys are scammer. Changed my plan for prepaid to postpaid without authorization. Going to report these scammers to BBB. Their sales agent Yug Mumbaiwala is a liar, unethical sales man. Stay as far away as you can from this branch of Freedom. They will do anything to fill their pockets.
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January 2024 by Darryl Law
Harshit was amazing and very knowledgeable and helpful. He made sure I was aware of all promotions available. Well done.
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January 2024 by Atif Hamid
3 of my 4 visits have been an awesome experience. Last one would have been bad had not the store manager stepped in. Newer associates seems to be less knowledgeable.Without even looking at my account, Insisted that my plan would not be eligible for a phone upgrade and that I have to change my grandfathered plan. Had not the store manager stepped in, the associate would not upgrade my device.
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January 2024 by ashraf khan
Great Service and recommendations by Yug. Very detailed and polite. Highly recommend this Store.
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January 2024 by Pelento
Amazing Service by Yug. We were looking to transfer all the 4 lines. And he gave an exceptional service and moreover waved off $45 activation charge for all of them. He also gave a free phone with one of the plans. Google Pixel 8 is so good phone for such price. I recommend freedom to all of you.
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January 2024 by N R
Harshit went above and beyond for me, he helped find me the best plan available and was very professional. Would recommend Harshit anytime you come here
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January 2024 by Moin Malek
Hey folks i want to share amazing experience in freedom mobile today i went over there in a hope of getting new connection and phone, and i met a sales representative Harshit he really gave me good deals with amazing customer service i ended up by getting phone and plan.Highly recommended10/10 customer service.
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January 2024 by Mike Mcdonald
Thank you so much aqib and harshit. Wonderful experience with freedom mobile
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January 2024 by Nic_e1
Really good service
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January 2024 by Chad Gee
My recent ordeal at Freedom in Cambridge Centre Mall while seeking assistance with cellphone sales was nothing short of a customer service disaster, primarily due to the appalling conduct of the sales representative, Harshit. This experience left me utterly frustrated and questioning the level of professionalism at this establishment.Upon entering the store with the intention of purchasing a new cellphone, I was greeted by Harshit, who appeared more interested in chatting away on his personal phone than catering to my needs as a customer. Throughout our interaction, he nonchalantly continued his conversation with a friend, creating an environment that was far from conducive to conducting business.My frustration reached new heights when I asked about the features of a particular plan, and Harshit claimed the "computer was loading" to gather the necessary information. However, it quickly became apparent that this was a fabricated excuse, as the computer was clearly idle. It was evident that Harshit's priority was not assisting customers but rather scrolling through his phone at the expense of my time and patience.The lack of professionalism and disregard for customer satisfaction displayed by Harshit during this cellphone sales transaction was appalling. In the competitive world of cellphone retail, where customer experience should be a top priority, this Freedom store has evidently fallen short.Prospective buyers beware: if you are in need of cellphone assistance, think twice before considering Freedom in Cambridge Centre Mall. My hope is that management takes swift action to rectify these issues and reevaluates the commitment to providing quality customer service, ensuring that others are spared the frustration and disappointment that I experienced.
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December 2023 by Hailey Patterson
AQIB was very helpful to my husband and mother, everything was quick and easy! Thank you!
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December 2023 by Azim Horney
Aqib politely helped me out and got me a reasonable and fair discount. Great service, great plan!
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December 2023 by Bas Hania
Dhiraj was clear and helpful regarding the package offered by Freedom Mobile.
