TELUS

Cell Phone Stores, Internet Service Providers
Hours: The reviews of TELUS in Cambridge highlight a generally positive experience with attentive and helpful staff. Customers appreciate the knowledgeable and caring service provided by employees like Randi, Christian, Dylan, and Daniel. These staff members are recognized for their persistence, concern for customer needs, and willingness to go beyond expectations to ensure customer satisfaction. Many customers mention that staff listen carefully, answer questions thoroughly, and make efforts to resolve issues, even when problems stem from outside sources. The store staff are also praised for their patience and clear explanations, especially for those upgrading devices or handling complex account questions. One customer shared a particularly difficult experience with a trade-in, but credited Randi and Christian for their persistence and support, which helped turn the situation around. Additionally, customers note that the store’s kindness and willingness to take extra steps make a significant difference, creating a positive environment. Overall, TELUS in Cambridge is viewed as a helpful and customer-focused company with employees dedicated to providing a good experience. Customers feel confident in the staff’s knowledge and appreciate their efforts to make processes smooth, whether for upgrades, plan changes, or device repairs.

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1. Cambridge, Ontario