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November 2024 by Carrieann Bird
The delivery guys were good. Very friendly.
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November 2024 by Sean Lawes
Extensive selection of high quality furnishings and electronics. Shawn, our salesman, along with the store owner and staff were professional, knowledgeable, and friendly.
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October 2024 by Rita
Do not but anything made to order it takes months to make, I still don't have the swivel chair and they keep back dating it. Big mistake I would never do this again.
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October 2024 by karen patterson
I was very impressed by the service!
Your delivery drivers were very professional, courteous, and friendly.
They were on time and they new what they were doing.
Also the price was great.
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October 2024 by Katrina Steeves
Montana provided exceptional customer service!
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October 2024 by Tracy Sleeth
We normally go to Barrie and we are chased out by sales people trying to hard for the sale. We happened to be in Collingwood so decided to check it out. No sales people hounding us. We were free to try all the couches with none telling us which ones to try. The gentleman from the warehouse helped us first then the owner helped me when I went looking for a sales person and he found me Shawn. Shawn was amazing to deal with and the overall experience with the store and Shawn had me walk out with everything we wanted plus some. 5 stars for store, Shawn and warehouse/pick up.
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October 2024 by Adam Smith
Great delivery team. Efficient and careful. Thank you
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October 2024 by Tracy Hodges
Excellent friendly service
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October 2024 by Country Living 647
Never going to get stuff delivered from this store. I have been a long term Brick customer. I will not recommend anyone to this specific store. They delivered the appliances in the property and refused to remove the packaging and place it in the right spot. It’s not like I got a deep discount on prices as well. I will be taking my business to CAS or other stores.
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October 2024 by Tamara Tomes
Jeannine provided excellent and friendly service. She was very knowledgeable about the products and ensured we got the lowest price possible. She made sure we understood the warranty and what was included. Jeannine was very friendly and personable, making our shopping experience an enjoyable one.
We have also bought multiple things from Montana. She has always provided excellent service.
We are always happy with the pick up method and our items always arrive quickly.
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October 2024 by Heidi Marion
Staff at the Collingwood and Calgary Bricks are excellent. The policy of needing to bag old mattresses that are being taken to landfill is understandable. But, In my situation it created hours of work and negotiations with the Brick in Calgary, the original Brick person who was most helpful and processed my order via the chat portal, the staff in Collingwood and the delivery person. All great people but the amount of work to simply organize for the old bed to be put in a bag was astounding. I had to prepare my mother who has dementia by calling her retirement home in Wasaga Beach repeatedly and asking staff to let her know her mattress would be replaced, I had to plead with the home to ask a staff member to bag the old mattress as that is outside of their job. This involved multiple emails and phone calls right up to the day of delivery. I am appreciative that the Brick picked up the old mattress for $90 though it was 19 km away (I don’t know how far outside the Brick delivery distance limit that is). Nicole at the Collingwood Brick could see the impossible situation I was in and brought a mattress bag to the retirement home on her day off as she lives in Wasaga Beach. So I think the mission was accomplished despite the crippling Brick policies.
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October 2024 by Alexandr Faltynek
I have purchased recliner chair and on the first day of use have noticed the poor quality padding on arm support. I suggested to return the chair and buy one a lot more expensive if I was given full credit. Unfortunately the best offer is 20 % restocking (??) charge . Each time I came back to the store the manager either was not in or busy on the phone . I think that their costumer service is very poor .
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October 2024 by Barrens chat
My brother found the Samsung TV he was looking for
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September 2024 by Nervous Mom
Thanks Jenni! And gang!
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September 2024 by Daniela B
Great experience purchasing a mattress with help from Shawn C. A lot of options available and Shawn was knowledgeable and easy to work with. We are very happy with our purchase.
