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November 2023 by Jigna Patel
I always had a great experience at this location!Mary-Ann and Fran are very helpful. Always smiley faces!
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August 2023 by Anna D
Wonderful service! Was going to send a cell phone to my brother in France. The UPS rep explained all the various French import requirements, potential astronomical duty and taxes, etc. This woman took the time to explain everything to me. Incredible customer service!
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July 2023 by Josh Freund
They lied and charged me double what they originally quoted after the package shipped.
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April 2023 by Cari Richter
The Collingwood UPS Store has been ABSOLUTELY FABULOUS with my shipping needs for my move back home to Vancouver Island! The fast, helpful, friendly and extremely efficient service has been amazing in this chaotic time for me. I HIGHLY recommend UPS Collingwood as a much more efficient and cheaper way of shipping anything anywhere. Thank you so much for helping me through this time.Cari Richter
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November 2022 by Luciano DiMatteo
They definitely don’t seem like they want to be there. Extremely rude demeanour, zero customer service and just angry. I get it, the world is at a different place in time but judging by the many negative reviews, this has been going on for a long time.Sad…
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November 2022 by Knotwal Knotwal
Such a warm & inviting atmosphere! Fran & Abid are so helpful with everything!Will definitely recommend this place for all your small business needs!
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November 2022 by Tony Miceli
If I could give this place 10 stars, I would! I came in (I will admit, quite upset) to find out about a package that was supposed to be delivered to my home address. Now, I understand that UPS Stores are independently owned but I wasn't getting anywhere trying to contact UPS from their 1-800 number.Fran was very helpful and patient, made a few phone calls and my problem was solved - she arranged to have my package delivered to the store the next day. Her calm demeanour and assistance helped resolve the problem (and she made me laugh before I left). I will definitely return to this location - the atmosphere is amazing!
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November 2022 by Ainsley Bond Coatsworth
Quite taken a back from the service I received from a lady there. The words "We are not a UPS store" came out of her mouth. May I suggest changing the sign, the name of your store and the branding plastered all over the walls? She backed away from me as I asked her questions and quite dismissive in her answers. This is my second time coming to the store and the first experience was not much better than the one I just had. Whatever trauma has happened to the people working there during the pandemic must have cause this type of behaviour. However, the reviews show I am not the only person who found the customer service atrocious and something should be done.
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November 2022 by M. Werden
This store is so much more than just shipping solutions. I've found it able to handle any business solutions and the staff are wonderful. They are a part of this community and I always feel at home when I visit.It is still the great place to visit that it has always been. Through the UPS store I've made money with my hobby, I've gotten new jobs, and I've made great connections.
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November 2022 by Shelley Middlebrook
Sadly, they do not stand behind their services. We paid extra to have a package sent by a certain time from Collingwood to Toronto, and it showed up many hours later. When we complained they told us that it was delivered on time which was an absolute lie. I saw it delivered 4 hours late. The response from the owner was sorry - no refund for the extra fees paid to get it shipped earlier. Maybe the delivery service lied to them (not always UPS delivers for them - the package was delivered by a Canada Post truck), but they should stand behind the services they sell and have a proper way to actually track that it is delivered on time. They should also believe their customers. The UPS Store charges additional fees over and above what the delivery service does, so they are already charging customers a premium. An absolute fail and rip off. They don't even deserve 1 star - but I can't post without it. Annoyed and disappointed customer.
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November 2022 by Nicole Brancati
Absolutely shocked by the woman’s attitude. She was bitter and rude. Not at all helpful. When I asked for help she talked down to me like I was a child. I can NOT believe that the ups store is still operating with people with that attitude! I took my business to an online print shop and actually saved money! Trying to support local but not when the attitude of the employees is so negative and harsh. Unbelievable.
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November 2022 by Susan Gage
I have enjoyed “above and beyond” service at this store for years. This week I needed them three times! Fran and Mary-Ann are the best. Always a pleasure to go in.
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November 2022 by Kelly Gale
I have been using UPS in Collingwood for my printing for a few years now. Businesses and rack cards to posters and small signs they do such an amazing job with quick turn around times. Francis and the team there are fun to work with and do such a great job. 5 stars all the way!
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November 2022 by Johanne Seguin
The worst customer service I have ever seen at the Collingwood UPS store. When I picked it up my packages, the lady at the UPS Collingwood store said with a big SMILE: "I sent it back to the depot. I cannot help you." It was less than 24 hours at the store. I cannot help you.
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November 2022 by Ric Riordon
Perhaps a personality, but the management style did not provide a helpful customer service friendly experience. Abrupt, curt and unaccommodating.Not what I'm accustomed to at other UPS depots.
