The UPS Customer Centre in CONCORD is a self-service location that offers various services, including dropping off pre-packaged and pre-labeled shipments, creating new shipments using a self-service kiosk, printing mobile shipping labels, and utilizing Hold for Pick Up services. The centre is usually located on-site at UPS distribution or operation facilities. Customers have reported positive experiences at this location, with the staff being described as helpful, professional, and kind. The team at the customer service centre is praised for their excellent service, with one customer stating that they were "truly amazing" and that the location deserves a 5-star rating. Another customer appreciated the staff's patience and assistance in locating and finding their package. The UPS Customer Centre in CONCORD is a convenient option for late drop-offs, and customers who visit the location multiple times a week for business drop-offs have expressed their satisfaction with the service they receive.
Terrible customer service they’ve help my package go two days and have no idea where it is and trying to file a claim on their website is impossible and their assistance bot when u call is just as worthless. Just let people charge if they wanna pick it up.
January 2026
Always late. Extremely late. They don't respect your time at all nor do they care about your package.
January 2026
Whenever a package is shipped to me and I see its ups, I just assume the worst and they always do just that.
