SoftMoc is recognized as a premier lifestyle footwear destination, featuring a wide range of brands including Birkenstock, Converse, Vans, Clarks, UGG, Sorel, and their signature SoftMoc Moccasins. With multiple locations in major cities, customers can shop online 24/7 with convenient delivery options, including free in-store pickup. Customer experiences vary. Some shoppers have reported delays with online orders, taking nearly a week instead of next-day delivery. However, many reviews highlight exceptional customer service at certain locations, particularly the Cookstown store. Shoppers have praised staff members like Hayden and Nathan for their patience, efficiency, and willingness to help. One customer appreciated the Aetrex foot scan machine, which assisted them in selecting the right orthotics, and noted the kindness of the staff. In contrast, another customer had a negative experience at the Upper Canada Mall location, mentioning disorganized displays and unhelpful employees. Overall, while SoftMoc offers a great selection of footwear, the quality of service can differ significantly between locations, with Cookstown standing out as a positive example.
Had a fantastic experience with Justice at the store - she was very helpful finding a particular style, and making some alternative suggestions
March 2026
Kayla at SoftMoc is amazing lovely customer service and she help me find the perfect shoes!!!
March 2026
I had a great experience at SoftMoc! Emily was super friendly and helpful, and she helped me find the perfect pair of Puma shoes. She made the whole experience really easy and enjoyable. Great customer service!
