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March 2024 by Tammie Di Pietro
Ordered online and stated next day delivery to store; however, wasn't true. Took almost a week? Luckily arrived just in time for my vacation!
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March 2024 by Gavin Lonsberry
Always friendly and very helpful whenever I visit!!
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February 2024 by J N
This place was hands down, THE best shoe store I have ever been to! My parents took me to this location on Sunday for their Aetrex foot scan machine and I absolutely loved it! That machine was able to help me get the right orthotics for my new shoes. Thank you to the lovely girls who worked there on Sunday. I didn’t get their names unfortunately, but they were both so kind and patient with my parents and I. I highly recommend this store!! I left that place wearing my new shoes and having a big smile on my face!
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January 2024 by Joanne Gardiner
We were greeted as soon as we entered the store & the sales associate took the time to find us the size we needed
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November 2023 by Jessica Cowan
Hayden was absolutely amazing. Last weekend I was there shopping with a hockey team and he was so patient and efficient finding all the sizes and helping us to order again. Such a calm and kind approach! I returned today to return an item and even in the chaos of a packed store for black Friday sales it was again the best customer service I have ever had in a shoe store... or any store for that matter! And I am a good shopper!!!!Thanks Hayden and the team at Soft moc cookstown outlet!!!!
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September 2023 by L Pre
Outstanding and helpful staff, super clean store
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April 2023 by Nancy West
The Cookstown location was clean, bright and organized and Nathan went above and beyond to help me find exactly what I needed! Nathan welcomed me to the store as soon as I walked in and told me to let him know if he could help in anyway and doubled checked stock in the back several times finding me exactly what I wanted.Two days before I had a terrible experience at the SoftMoc at Upper Canada Mall in Newmarket. Not only were there shoes and boxes scattered everywhere on the floor, the 2 different employees I asked for help were rude and rolled their eyes when I asked a question! Really?!Trust me, it’s worth the drive to Cookstown!
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April 2023 by Brian Lemon
Great service and selection, associate was very helpful!
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March 2023 by Nancy W
The Cookstown location was clean, bright and organized and Nathan went above and beyond to help me find exactly what I needed! Nathan welcomed me to the store as soon as I walked in and told me to let him know if he could help in anyway and doubled checked stock in the back several times finding me exactly what I wanted.Two days before I had a terrible experience at the SoftMoc at Upper Canada Mall in Newmarket. Not only were there shoes and boxes scattered everywhere on the floor, the 2 different employees I asked for help were rude and rolled their eyes when I asked a question! Really?!Trust me, it’s worth the drive to Cookstown!
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February 2023 by Anne Xavier
very comfortable shoe
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September 2022 by S N
Store front and store in general very neat, clean...sales associate Melanie was extremely helpful & patient, while helping out other families. Bought two pairs of shoes, unfortunately the pair I really wanted was not available as one shoe was missing ? overall was content with my buy, and signed up for rewards.
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June 2022 by Jaspreet Singh
DONT BUT STUFF HERE! The worst shoe store you can possibly shop at. I bought a $100 shoe which was defective and fell apart in few months. When I go to the store to ask for a replacement, the front desk lady says that she needs a box and a receipt. Otherwise she can’t do anything. Like who holds on to a box for months for a shoe. And then she goes on to say that we don’t sell them anymore. Kept repeating the same thing over and over again like I’m speaking to a robot instead of a human. No human decency or customer service.
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April 2022 by Patricia Bartley
Monday I went I get boots and only 1 employee for the entire store so I had to leave. Went back on Tuesday and Wednesday and they were closed because they had no staff to work the store. Poor management.
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March 2022 by S Nunez
Store front and store in general very neat, clean...sales associate Melanie was extremely helpful & patient, while helping out other families. Bought two pairs of shoes, unfortunately the pair I really wanted was not available as one shoe was missing ? overall was content with my buy, and signed up for rewards.
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March 2022 by Andrea M
Very happy with all my purchases here. I will not one star a company who is clearly afflicted by covid issues, has nothing to do with management and the fact we’re in a pandemic. Thanks for trying your best during these stressful times, look forward to buying more shoes :)
