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“Always more than helpful, competent and friendly service. They know us and weI trust them with our family's health needs. We are seniors and have many health issues.. It's always a pleasure to deal with the folks at IDA.”
“This is by far the best pharmacy I have ever used. Dave and his staff are always very friendly and helpful with everything that I have needed. They are also in the best location that they could possibly be in just across the hall from physician's offices. They take the time to speak to you and genuinely care about your well being!”
“I can’t even begin to explain how wonderful the staff are at Wallace’s. I had called their pharmacy asking about antibiotics my boyfriend needed (long story short, he was suffering from a sinus infection and his family doctor prescribed antihistamines instead of the antibiotics he needed) and after a short discussion with the amazing woman in pharmacy, she had redirected us to an online service where he could get his antibiotics and receive care his family doctor couldn’t give him. I cannot express how amazed and happy I was after getting the help over the phone with them, and the staff are the most kind and supportive people I have met at any pharmacy. I would always suggest Wallace’s as a pharmacy to anyone! The other staff members who do not work in pharmacy are always a joy to meet and talk with as well when we go to buy our bag tags, it is truly a friendly, caring establishment that always makes me want to go back. Thank you for all your hard work! The community appreciates it!”
“A special shout out to Ruby in the Photo Lab , she was the most polite and helpful I have ever encountered!! Went above and beyond to help me print a large amount of photos and was very patient in explaining it all to me !! 5 star employee!! ??”
“They are the best family drug store in Napanee they are quick to notice a problem, always willing to help you understand everything about your meds make you feel like you belong to a real family. I know they have been a huge part of our family over the years
They are always willing to answer any questions we have
Thank you for always being there Jason and Christine
The O’Brien family”
“Wow is all I can say. I haven’t been in this store in a couple years. At Christmas when I went I couldn’t believe the full clothing section again YAY always known for great sales
And in store
Specials”
“Napanee Rexall are great!! The Be Well app is brutal. Twice now I've had to wait for authentication emails or password reset emails and I have yet to receive the emails. On most apps those type of emails are automatic. I tried to call today as I was having issues with the app again and they aren't able to take calls today. It's very frustrating”
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“I've been to alot of different pharmacies over the years due to moving and this pharmacy is the best one by far.
All the staff that work there are the most caring, compassionate people.
I will never go to another pharmacy again.
They are very knowledgeable and fast.
There was a time when I needed a medicine for my child and the pharmacist was so wonderful took the time to ask me their symptoms and was able to offer the best one for her, and when I went in a few days later I was greeted by name and they asked how my child was doing.
The most wonderful, compassionate people !
10 out 10 highly recommend”