“The Tim Hortons is immaculate here, at least when I came. Late Sunday and the food was hot and fresh. Friendly service. The supreme stack sandwich looked even better than the pictures. Staff was super friendly and fast.”
“Well done! I had the most pleasant customer service experience today at B&J’s variety/Canada Post outlet. For context I have been trying to return a package to Cogeco for two months and had previously (twice) took the parcel to another small Canada post outlet that told me I needed a barcode of which Cogeco only supplies a return code, no return label. Cogeco is now threatening to send to collections…So I brought the parcel into the West Lorne Canada Post, found within B&J’s Variety and this wonderful young clerk tried to help while also managing the variety cashier position. I called Canada Post because he couldn’t quite figure what to do with this return code. Although, he was certain he could do it. The Canada Post call advised he should call his internal help desk. It was busy in the store so I told him I would come back after work. I did, and in the meantime he had pulled out a very large Canada post manual and had located the process for entering the code. I appreciate he took ownership of helping me while also tending to many other customers. He mentioned he was also studying for exams. I am thankful for the enterprise of this customer service clerk, it is appreciated more than you know.”
The Iowa retailer, the third-largest convenience store operator in the country, built its new three-year plan around three priorities: store growth, food and beverage expansion, and kitchen technology upgrades. The company plans to add 120 stores during the current fiscal year. Its previous plan, launched in 2023, delivered more than 500 new stores and earned the company a spot in the S&P 500.
Love's Travel Stops is starting 2025 with ambitious growth plans, adding 20 new stores and updating 50 current locations across the country. The truck stop company will upgrade its stores through its Strategic Remodel Initiative, which started in 2022. This includes the modernization of its recently acquired turnpike location in Stroud, Oklahoma. By 2035, over half of Love's 655 stores will be either new or updated.
Food service giant Sodexo plans to open nearly 100 "Food Hive" locations on campuses nationwide by 2026. The company has already started the process, aiming to launch about 30 new college convenience stores during the current 2024-25 academic year.
7-Eleven is going big on food and "frictionless shopping." The convenience store giant plans to open 500 new "food-forward" locations across the U.S. from 2025 to 2027. The expansion builds on 7-Eleven's "Evolution" store concept, first launched in Dallas in 2019. These larger-format stores feature in-store restaurants, premium products like craft beer and cigars, and an emphasis on fresh, grab-and-go meals.
Amazon has quietly opened a new type of grocery store in downtown Chicago. Called Amazon Grocery, the 3,800-square-foot store is a testing ground for Amazon's latest experiment in brick-and-mortar retail. The first Amazon Grocery location shares a building with a Whole Foods Market, which Amazon purchased in 2017.