18401 Yonge Street, East Gwillimbury ON L9N 0A2
“Well stocked, encountered FIVE customer service people who actually asked if I needed help finding stuff, or help at the checkout. Given that you often need to hunt down someone, that's truly impressive.”
580 Steven Court Suite 3, Newmarket ON L3Y 6Z2
“Mr. O supply will definitely be our only choice for our welding supplies found him online. I was tired of dealing with the bigger companies that just treated you like an invoice very knowledgable staff great response time on getting product very helpful and just nice to deal with people that are happy to have you as a customer and value your business”
30 Dissette Street, Bradford ON L3Z 3G8
“Hardware stores are just hardware stores but this one has a fantastic employee base, great service and always helpful. The store is clean, organized and they always give my little black dog a treat.”
8 Industrial Parkway South, Aurora ON L4G 3W1
“The amount of time Anthony has helped me is innumerable and the effect he’s had is profound. Incredible store, impeccable man. Much love from summers and smith.”
606 The Queensway South, Keswick ON N0C 1E0
“Their years of experience shows. Mike is so knowledgeable and won't oversell. They are usually able to advise clients on the products they have access to. Great people.”
589 The Queensway S, Keswick ON L4P 2G3
“Nice store. Everyone is very helpful and knowledgeable whenever I am looking for a specific item or if I'm not sure about what it is I need for a project that I'm trying to finish.”
15360 Bayview Ave, Aurora ON L4G 7G1
“Last week I visited Home Depot Aurora location as I urgently needed few Emerald Cedars and outdoor plants. Daniella in the garden center outside was phenomenal. She helped pick each item and made sure I got the best plants. Nicole at the cash register inside was awesome and made transaction run smoothly. Thanks again Daniella & Nicole. I believe Justin is the store GM and hope he gives you some recognition for my great appearance. Cheers.”
828 Davis Drive, Newmarket ON L3Y 2R5
“August 2026, first time dealing with Newmarket Home Hardware. I called looking for a set of feet/legs for a laundry tub. I’m used to calling customer service at the big box stores where no one picks up right away, and when you finally reach someone, they rarely have the kind of practical, out-of-the-box thinking needed to solve unusual requests. Debrah answered almost immediately and quickly came up with a solution, using real discretion and problem-solving skills. I wasn’t even sure the parts could be purchased separately, since they typically come only as part of a full laundry tub set. I spoke with Debrah, the owner, and she provided exceptional customer service. She remembered that the store had an extra set left over from a previous order and that it had been marked down for clearance. She personally went to check that it was still there and set it aside for me to pick up. When I arrived at the store, Debrah met me personally and provided the item to me for only $5. What impressed me most was the personalized approach. I cannot imagine getting this kind of solution at a large retailer like RONA or Home Depot. An item that normally isn’t sold separately would likely mean buying the entire set or walking away empty-handed. Here, Debrah recognized they had an extra set of legs, made it available separately for $5, verified the inventory herself, and reserved it for me. It was a small purchase, but the level of customer service was exceptional. This is a great example of the value of a locally owned hardware store - flexibility, efficiency, and a genuinely personalized approach to helping a customer solve a specific problem. Definitely a five-star experience.”
17850 Yonge Street, Newmarket ON L3Y 8S1
“Home Depot is a convenient place to shop for tools, building materials, and supplies for home improvement projects. I appreciate being able to find plumbing parts, electrical supplies, paint, hardware, and gardening products in one location. It makes planning a project easier when you can pick up several different items during the same trip. The selection is one of the main reasons I shop here. There are usually different brands and price points to compare, which helps when choosing between something for occasional use and a product intended for more demanding work. I find it helpful to check measurements and product details before visiting, especially when buying replacement parts. The store can feel large at first, but the aisle signs make it easier to work out where to go. When staff members are available to help, getting directions to the correct department saves time. Popular sections can get busy, so allowing a little extra time is worthwhile. I also enjoy browsing the tool and seasonal departments. There is often something useful to consider for an upcoming repair, renovation, or outdoor project. Having a shopping list helps me stay focused and avoid forgetting smaller items needed to finish the job. Overall, Home Depot is a practical option for homeowners, tradespeople, and anyone tackling repairs or improvements. The range of products and convenience of shopping across multiple departments make it a useful stop. I would return for future projects and recommend checking stock before travelling for a specific item to save time.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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