Free People offers stylish clothing that customers love. The price point is considered expensive, with the exchange rate and tariffs adding to the cost. Customer service experiences vary; some representatives are very kind, helpful, and go above and beyond, while others provide so-so service. Assistance with online orders is noted as very helpful. The in-store display can be a bit disheveled and convoluted. A downside for some is that not all selections are available in Canadian stores, requiring online orders.
I love their style. The only downside is the price point, and the fact that not all of their selections are available in Canadian stores, which makes it a bit of a bummer when I have to order online.
December 2025
Expensive Customer service is so -so - some representatives are very kind and happy to help, others don’t even acknowledge your existence 😬 Display - a bit disheveled and convoluted
September 2025
Raquel was so sweet! She went above and beyond helping me find the item I needed and took her time explaining the order process and return policy. Perfect customer service!
