Pottery Barn Kids is a high-quality children's furniture and home decor store that offers a beautiful selection of products. Customers consistently praise the excellent customer service, with staff members like Shimea (Mia) at the Sherway location providing exceptional assistance. The store's products are of wonderful quality, though they come at a premium price. Customers appreciate the friendly and helpful service, with staff members assisting with organization and online orders. However, some customers note that the in-store inventory is not as extensive as the online selection, and shipping charges can be quite high. Overall, Pottery Barn Kids provides a premium shopping experience, with a focus on quality and customer service.
I’ve had a great experience here so far ordering furniture and other items for my nursery. Alana was so helpful in-store, over the phone and via email and while she was away Paula and Teresa were great too. The bad reviews worried me but so far I’ve had positive customer service experiences.
March 2024
Paula went above and beyond to help out out! absolutely amazing service!
November 2023
Had a terrific customer service experience with Shimea (Mia) at the Sherway location. Prices are high but quality and customer service made it worth the buy.
