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October 2024 by Sherry Lake
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September 2024 by Chris Hoy
Was in the store one day before school started, and the girls at softmoc were very helpful. And helped me find new shoes for my niece and nephew. Will definitely shop here again. (ACLAN)
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August 2024 by GR Rajo
Super friendly, welcoming and professional associates! The store is clean, has a variety of styles in stock, and the pricing is very competitive! Will visit again!
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July 2024 by Robert Sinclair
I was shopping for my girlfriend, I wanted to give her a nice surprise but I have no female fashion sense whatsoever so I didn’t know where to start… Cassie is phenomenal!!! I had no idea what I wanted to buy, but Cassie showed me some great options. Great customer service skills and all the staff were super friendly and welcoming as well
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July 2024 by Luke Corcoran
The manager CHLOE helped me find the perfect pair of shoes for my mom, my wife AND MYSELF?!?! never seen this level of customer service before!! Note to corporate: shoe selection for could be a bit better!!!
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July 2024 by Melanie Stout
Friday in June n this store is a disaster. The staff do not care about anything besides VAPING BEHIND THE COUNTER. I am appalled and calling corporate
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July 2024 by Emma Bradley
I had a fantastic customer service experience with Chloe ! She was so helpful and kind ! It was a busy store at the time j was in and she remained cool and calm and helped everyone !! Thanks for your help Chloe !
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July 2024 by H B
The store is kind of chaotic, so it's hard to decide. Some staff care a whole lot, and that's awesome. Some tell customers to buy products on Amazon instead of buying here "because Amazon pricing is better". I found that to be inappropriate and not helping brick and mortar stores at all. I think more thorough training and expectations of a store experience is needed.
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June 2024 by asif jiwani
Hire some staff, or resize the store.
Around 7 pm, only one staff was doing back n forth with appx 5 customers.
Waited 15 mnts to acknowledge and proper size, no one bother, left the store and bought our new shoes from shoe company in the same mall.
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May 2024 by K Juhasz
I had a good customer experience this morning at Soft Moc in Stone road mall. The two employees (Chloe and Nina) were friendly, attentive, and offered me help multiple times during my visit. I had a good chat with Chloe and she gave me some good advice about the shoes I bought. Thanks for the good experience ladies!
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March 2024 by Sharon A
March 12th 2024 I have bought lots of shoes for me & my daughter at this store & I went in to buy a pair of Birkenstocks as mine were not in good shape anymore I walked around the store for a good 10 minutes. No one said hi to me no one said anything to me and there was three employees behind the counter all talking there was other people that came in the store nothing got said to them no help, the one lady had to go up to the front counter for sizing just awful customer service whoever is the manager of the store needs to speak with your employees. Maybe hire some people who actually want to work. So disappointed!
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February 2024 by Stephanie Duggan
Great selection, great prices, and they are always so helpful and friendly.
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December 2023 by Enayat Kat
I was at soft moc Guelph stone rd mall today I wanted to buy a shoes for my daughter I took the shoes to cashier and explained to her that what’s the issues then she start giving me attitude and when I asked her what’s going on she was very rude and disrespectful and she start yalling at me and my daughter and when I ask I want talk to ur manager she said Iam the manager and I was so embarrassed infront of all other customers she was keep saying get out of my store . I will never ever go to that store agin and I will tell all my friends and family not to go and face that rude manager it’s not worth it
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December 2023 by Niloo Kaker
i was in soft moc stone rd mall on Saturday. I witness a very rude behaviour towards customers from the manager of the store. The manager was keep shouting rude comments about the customers looks and saying get out of my store. since the incident. I don’t like going there, i will take my business somewhere else.
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December 2023 by Braeden MacDougall
Softmoc Guelph is the most welcoming place. The staff is incredibly nice and gave me the absolute BEST experience when I was shopping for shoes. They are all exceptionally knowledgeable and were a great time. Ashley, Anna, Nina and Lauren brought me some quality shoes that I will wear for the next couple of years.
