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January 2024 by Shean Pasupathinesan
I had a great experience at this gym. The staff is incredibly friendly, creating a welcoming atmosphere that made my workouts enjoyable. The gym itself is pretty spacious, providing ample room for various exercises and equipment. The facility is well-maintained and clean, contributing to a positive workout environment.One minor drawback is the limited parking space. While the gym is fantastic, finding parking can be a bit challenging, especially during peak hours. It would be wonderful if there were more parking options available.
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January 2024 by Shaiden Keaney
This is my home gym and I love the amenities, especially the cold plunge and lane swim pool. However, the weights often don’t get re-racked and it’s rare that I see people wiping down the equipment after thy use it. It’s a bit of a strange gym vibe.
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January 2024 by Verano Zee
Best customer service ever. I went into the gym today to join up for a new membership and I was assisted by Mike. I was a little nervous and apprehensive but he made me feel comfortable and at ease. He was so helpful, friendly, knowledgeable, patient and such a pleasure to deal with. Mike explained everything to me, answered all of my questions, showed me around the gym and made my membership signing so easy and flawless. I’ve had horrible experiences with other gyms so this was an amazing experience for me. It shows that Mike truly loves his job and in my opinion, is a most valuable asset and perfect representative for Good Life Fitness. I believe that Mike deserves the highest recognition available and is most deserving. Thanks again Mike for all of your assistance and if there are any people looking to join, make sure to ask for Mike. He will provide you with the best customer service ever, which is so refreshing and rare to find nowadays.
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January 2024 by Robin Jervis
The men's change room at this facility is filthy, gum stuck to the floor for months, Sauna/pool deck/shower floors are covered in caked on dirt, crud building up on the legs of the change room benches, lockers damaged and poorly repaired, cleaning is not a priority here.The ceiling vents in the men's shower are so full of dust that it is a surprise if any air moves at all, the filters are probably just as bad. This is not good for the respiratory health of the people using the facility.There was a perfect opportunity over the holiday's to hire a professional cleaner and properly clean the floors, benches, sauna, pool deck and service the ducts. This has not happened.As of January 3rd, no improvement despite multiple conversations with staff.With 10,000 members, as I was told, at this facility it is hard to believe that there is no budget for professional cleaners.It's too bad, because the gym itself has excellent equipment and facilities.
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December 2023 by Ali H
One of the busiest gyms in Hamilton. I’ve been going here for 5+ years now, atmosphere is great, equipment is maintained, and a big draw for a lot of people is the sauna, pool and cold tub. However I’ll be changing gyms in the new year.The cleanliness has always been an issue but never worse than it is as of late. The floors, showers, bathroom stalls are disgusting during peak hours in the evening. It’s become the norm to see towels, water bottles, toilet paper and other garbage scattered all over a wet floor. The shower curtains have mold on them, you will often see towels on the floor in the shower area, bandages and razors left in the showers which should be a public health concern when I see many people walking around without sandals. Overcrowding at this gym has led to murky waters in both the hot tub and cold plunge.This is all even more frustrating when you see the entire staff standing around at the front counter after stepping out of that cesspool. I have had many conversations with other frequent members who express the same dissatisfaction.
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December 2023 by Satwinder Johal
My experience with the gym staff was less than satisfactory. Their lack of attentiveness and indifference towards members' needs was disappointing. It felt like there was no genuine interest in helping or providing guidance. Improvement in customer service is definitely needed to create a more positive gym environment.
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December 2023 by Waad Siyam
The place is huge with very good selection of equipment. My worse experiense was my personal trainer Corrien. She is unprofessional, unorganized and always late. Please select any other trainer to reach your goals.
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December 2023 by Yolanda Upson
I’ve been a member with GoodLife for decades. The Stonechurch location is by far the best fitness facility in Hamilton. The staff, machines, unending selection of weights, pool, sauna, cold tub and hot tubs, this gym has all you need to start or end your day the best possible way. I want to talk about Carmine. Carmine is there every morning, cleaning dusting and sanitizing every inch of this gym. His attention to detail and his friendly smile is outstanding. Highly recommend GoodLife Upper Ottawa and Stonechurch for a great workout, safe and clean environment and overall great experience!
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December 2023 by Josh Doyle
BEWARE!! This gym is extremely dirty. I joined this gym primarily to use the sauna and pool facilities and it’s so dirty I hardly go. The sauna is broken and only gets upto 74 degrees. The entire facility doesn’t get cleaned properly. This place is screaming for some proper attention and management. I hate to leave bad reviews but hoping this gets someone’s attention and they turn this place around.
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December 2023 by Kimberly Williams
Ive been training with Olga for a year now, one of the best decisions I have made. She has help me so much with my weight loss and my relationship with food. She has gone above and beyond for myself and all her clients.
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December 2023 by Ashorina Moshe
Love this gym. All the staff are always so kind, even the gym goers are kind. Most importantly absolutely loved my trainer. Olga was so great the last 6 months and I cannot thank her enough. She has not only made me fall in love with the gym, but has also helped me fall in love with myself. I highly recommend Olga if anyone is looking into training!
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December 2023 by Brad Lawrence
I went there today after reading the reviews about the place, so I had to see it.First off, the place is HUGE. I went early, so it wasn’t busy, but there are many machines and space for when it’s happening.The front counter personnel were friendly enough, said good morning, and gave me a towel. If I want to chit chat with someone I’ll call my mom.The locker room was fine, lots of complains about the cleanliness. Well there was several towels on the floor it’s not their fault. Last I check most people who go there are adults and can clean up after themselves. It’s not the staffs job to clean up after entitled people who are too lazy to clean up themselves.
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November 2023 by Chetana Agarwal
Olga, my trainer, has been exceptionally helpful to me throughout my weight management journey. Just by switching my diet according to her plan, I lost 2 sizes in just over 2 months. She has been relentlessly working to help correct my posture, gain strength in different muscles and manage a mindset to lose weight. She is more of a friend than a trainer to me. I will definitely recommend anybody looking to lose weight and achieve a healthy lifestyle to ask for Olga at this centre.
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November 2023 by Meghan Compeau
Best gym in Hamilton! I love the hot tub after a good workout. The womens section has the best variety of equipment around. Always clean and very friendly staff!
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November 2023 by Noor Hermiz
Extremely dirty changerooms at this facility. GoodLife head office is very unprofessional and showed a complete disregard to members' various concerns. Their inability and unwillingness to quite easily mitigate concerns was appalling. Greedy faceless corporation forgetting its roots so I cancelled my membership after being a member since the beginning.I encourage anyone considering signing up to first *check Reddit or Wiki about this gym that thinks it's too big to ever fail.
