“I recently began exploring veneering and entered the establishment to purchase a roll of oak; however, I was provided with exemplary service that surpassed my expectations. Although I did not note this gentleman’s name, I wish to express my sincere appreciation for the courteous and knowledgeable assistance offered in a genuinely respectful and non-patronizing manner. As a female customer, entering a hardware store and seeking advice can often be an intimidating experience due to the prevalence of condescending attitudes. Nonetheless, I left this store feeling empowered and confident because of him. I hope to cross paths with this gentleman on my next visit to express my gratitude, Lee Valley has undoubtedly secured my loyalty as a returning customer.”
“Reserved a tool online (took less than a min.).
Two mins for the tool pickup. 30 seconds for drop-off and sign out.
Staff is extremely amazing and helpful.”
“Love the store, clean and organized, stock is low on alot of stuff. Staff were very friendly and helpful. Service ans products have dismissed since Rona took over, curbside is excellent for pickup.”
“We just moved and this location is our closest home depot. We were directed to their seasonal worker - Rob and he was great. We knew which bbq grill we wanted and saw that it came in a bundle but that we couldnt find the recommended size for the grill- he took the time to open one and help my husband get it on and troubleshoot when it didnt fit. His commitment to making sure we got the correct one to cover was soo appreciated! He also helped us get the best deal on propane tank, took us right to the cash and ensure we could get it in the car. Can’t wait to come back for the up coming home projects!”