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“Customer service this excellent is a rare thing these days. Maged is a genuinely kind and caring person who understands the importance of people's individual medical needs. If you've grown tired of the large chain pharmacies, Click will be a very worthwhile and positive change.”
“A big thank you to the pharmacist here! We needed some time-sensitive antibiotics after a visit to hospital. When we got the prescription it was almost 9pm and most of the compound pharmacies around were closed. But the pharmacist at Mews made the compound for us even when they were closing. Really appreciate your help!”
9AM - 7PM
5104 Kanata Ave. Unit #3, Kanata
Pharmacies
“Our neighborhood is so lucky to have this pharmacy! The pharmacist is incredibly professional, knowledgeable, and genuinely cares about customers. They always take the time to explain medications clearly and go out of their way to help — whether it’s finding the best options, answering questions, or ensuring prescriptions are ready on time. Excellent service and a personal touch you don’t find everywhere. Highly recommend!”
“Have been going there for over 20 years. Very good friendly service. Wayne has always been ready to accommodate to ensure his customers get the proper medication.”
“My wife and I transferred our prescription needs to Bridlewood Drug Mart, 15 or 20 years ago (from The Real Canadian Superstore on Eagleson) and couldn't be happier with the excellent service ever since. The professional service and courtesy we've benefited from the owner and his well vetted staff, is truly second to none. Kudos to all, and thank you.Paul T D'Aoust. (23 January, 2023)”
“The staff are knowledgeable and responsive to the needs of their clients.
I have been a costumer for almost 20 years and never had any negative interactions.”
“I have been a customer for years now, and it has been so-so. Not anymore! Over the past few months, new registry staff and assistants have started, and they are all very sweet, kind, helpful, and enthusiastic. The pharmacists are also very attentive and willing to answer questions as well as update billing. I also find that my prescriptions are almost always ready same-day, even though I usually place them non-urgently using the phone system.”
“Pretty much in and out with the self check outs. Much prefer this location over Main St, Stittsville. I find better deals here and the location and parking lot works for me. Always clean and the seasonal stuff is so fun, especially when it goes on clearance. I need for nothing but once you start dangling 75% off at me, I'm done. Gotta have it. Decent selection. Lots of freezer items. I haven't had much staff interaction but that is what is becoming of the new 'service' model. I've never known a Shoppers to be super customer proactive anyways unless in the high-end beauty area but I prefer Sephora now for very good make up so here it's mainly a few convenience food items, pet treats and paper products. At times, I just don't have it in me to battle myself into Costco.”
“I’d been very fortunate to have been a customer very shortly after your store opened on Hazeldean & Huntmar Roads, Stittsvillle, ON. Pharmacy staff have gone out of their way to make life as uncomplicated as they are able to. They are always working above & beyond. Store employees as well, are the same. Thank you everyone.”
“The Kanata Costco Pharmacy provides an exceptional service:
A.
It was literally the day we were leaving to go abroad. We had been chasing our doctor to submit the refill authorization to Costco and they hadn't. I showed up at the Costco Pharmacy at Kanata and explained that my trip would be ruined without my child's medication. I showed proof I had been chasing my doctor to send the fax for weeks.....they asked me to come back in 15 minutes, I nervously did some quick shopping thinking of the possibility my trip would be one to remember for the wrong reasons.
When I went back to the counter, the supervisor handed me the brown bag and said, have a good trip. Don't ask me how but they managed to get a hold of the Dr. (which I hadn't been able to all week) and got them to expedite the fax. Vacation saved, and Costco Kanata has a client for life.
Thanks for understanding what your clients have to go through at times, the urgency of a giving situation and most importantly for taking time to help them!
Some of the things I love about the Costco pharmacy:
1. You don't need a Costco membership to purchase medication either online or at the warehouse.
1A. Medication is offered without many of the markups and dispensing fees charged by competing pharmacies.
2. Their online portal provides information about your prescription, date available to refill and gives you the ability to request a refill. This is much better than any other pharmacy where you have to either call or show up to obtain any information. Their portal makes things so much easier...even as a repository of tax receipts for medical expenses...download them come tax filing time, that's it.
3. Many people complain they can't get through when calling the pharmacy and I have been able to talk to someone rather easily at various times throughout the day whenever I have called, including 2 minutes before closing time on this Wednesday evening :) They greeted me warmly and helped me with what I needed even then! Now, that's service!”
“I switched to this Shoppers for prescriptions recently after a family member recommended it, and I’m honestly super impressed. The pharmacists are genuinely kind people who are also very patient and down-to-earth. They make phone calls feel more human and less anxiety-inducing for me, and they also handle refills quickly. The one time my family member did have an issue with a prescription, they resolved it within an hour—no hassle, just kindness. It’s rare to find a pharmacy this efficient and genuinely caring. Thanks!!”
“been coming here for a while now and the service at the pharmacy is always great! the pharmacist sofia is always super polite & helps me with my healthcare needs. she makes me feel validated & wait times are also good if u make an appointment”
“In my life I've had little use for doctors and pharmacists. The few I did interact with have mostly been kind. Add Pharmacist Sarah to the list. I spoke with her today and she was wonderful...explaining how the body works...meds etc...I think she really enjoys helping people”
“I have been looking for a rare medication (anti malaria for babies) that is usually no where to be found. Drashti the pharmacist assistant went out of her way to assure they had it in stocked and revealed all my worries! Now my baby and I are ready for our travels and I know he will be safe and protected!!! Thank you again”
“We have always had great service from Pratima at Shoppers Drug Mart, Signature Centre. As snowbirds, she is invaluable in helping us organize our prescriptions in advance. She is patient, cheerful and respectful of our needs. Pratima demonstrates what excellent customer service should be! We really appreciate her caring attitude!
F&P, longtime customers”
“Rexall pharmacy staff are amazing people and professionals. They know me by name and always ask about my other family members. Patrick & Sharefa are top-notch pharmacists. They, along with the pharmacy staff, take good care to understand my families complex needs.
If I ever move away they will have to come with us!
Kimberley”
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“My parents who are seniors are new to Ottawa from a small town, and so thankful for the how much care they have provided to them. They are raving about how nice the pharmacist is and how much given comfort this has given them through this transition.. thank you so much on behalf of the Boulanger family :)”