Crunch Fitness offers a gym experience with a mix of strengths and weaknesses. The facility is well equipped, with many machines and friendly staff, including knowledgeable personal trainers. The group classes are described as fantastic, contributing to a positive experience. However, some equipment is old and often out of order, which can be frustrating. Parking is challenging, especially during peak times, and the parking lot is not well-maintained with snow often left unremoved, adding to the difficulty of finding a spot. The gym's pricing is kept low by maintaining older equipment, which may impact the overall experience. Customers have also noted that during busy times, getting machines and weights can be difficult. Newcomers or those interested solely in fitness classes may find the mandatory one-on-one weigh-in uncomfortable, as it feels unnecessary for some. Customer service experiences vary; some staff are friendly and helpful, but there have been instances of rude behavior from certain employees, which negatively affected some visitors’ impressions. Overall, Crunch Fitness is appreciated for its equipment and classes but is marred by parking issues, equipment maintenance, and inconsistent customer service.
Andrew was great! So nice and helpful to me. Definitely recommend, one of the best staff I’ve met at Crunch by far. Exceptional service
May 2026
My review was followed up very quickly. I talked to Luke the Manager and he was very helpful and receptive to my concerns. I feel a lot better moving forward and am hopeful things are going to improve!
April 2026
Grace was very good . She helped me set up my account and she was very professional and supportive. Good customer service and very welcoming.
