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March 2024 by Dane Bannister
Just ask for Mark. And all of the people at Pioneer are amazing. Best service ever. Mark walked us through options. No pressure. Mark loves what he does.We went to the spa school which was amazing and our swim spa has stayed perfect through the winter.Don't go anywhere else. I only post on Google reviews when I get the best. And Mark and Pioneer are the best!!!- Concrete crew are the best and they get it super level!- Delivery crew are the best!- Crane over my house...the best!- Support service crew...the best!Just ask for Mark! He has u covered!If u need a review. Pioneer has my contact details.
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March 2024 by SDC
Logan provided exceptional service, answered our 101 questions per day that we had, explained everything in detail and stayed passed closing hours to provide costumer centered service. While we do not have our tub for 4-6 weeks (just ordered), we are truly impressed with the level of service this young man provided to us in obtaining our hot tub. Thank you Logan! Highly recommend.
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January 2024 by Mark Stecho
Mark assisted me with my hot tub purchase and TBH it couldn't have gone smoother. Mark was up front with pricing and details of each tub, there was no pressure. Mark wasted no time in helping me decide which tub would suit my needs the best without pressuring me into spending money I didn't need to. The transaction was flawless up to and including the delivery team they use. The delivery guys were great, fast,. efficient and very personable. They removed my old tub and placed the new one, assembled the cover lifter and didn't leave until they were sure I was good with setup and placement. If you're going to buy anything pool, hot tub, or outdoor accessory related, I would highly recommend Pioneer Pools. This experience makes me want to keep going back. Just when you thinks the transaction is over, I receive a text message from Mark checking in to make sure the first time in the tub was everything I hoped and also checking in to make sure everything functioned properly.Thanks for making this experience as great as it could be!
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January 2024 by Cathy
We love our new salt water hot tub and use it almost daily. As a new hot tub owner, I was worried about maintenance, but it has been very easy to maintain and the water feels so silky with no harsh chemical smell. Logan and all the staff at Pioneer Pools have been extremely helpful and friendly. Couldn't ask for better service.
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January 2024 by Russell Butler
I recently purchased a hot tub with Logan’s help. He took the time to clearly explain the details and followed up when needed. I did shop around at other places but very happy I chose to purchase the tub with Pioneer Family Pools in Kitchener. My experience has been great and I would/have recommended to others.
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December 2023 by Jessica Van Dong
Great experience purchasing our first hot tub. Mark was able to answer all our questions quickly and he was able to get us the tub before Christmas which is truly the best Christmas present. Thank you Mark at Pioneer Pool!
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November 2023 by Patricia Lennox-Poll
After looking at many hot tubs, doing the homework, we decided to go with the Hot Springs Salt water plug in tub. Logan answered all of our questions and concerns. Great customer service and support! The word 'family ' in Pioneer Family Pools is just that! They are there when you need help or just a chat!We our happy with our new tub!
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October 2023 by Jenny Reid
We just love our Pool and Hot Tub! I am so happy we decided to work with Pioneer Pools. I was set up with Logan and he was amazing in helping me with all my questions and supporting us throughout the entire process. From a few site visits, to answering all my questions over phone or email, Logan is the BEST!! I never felt pressured and Logan always made me feel like I was his only client. Pioneer Pools even recommend some great partner trades (electrical, gas, & decking) to help us complete our entire backyard vision.Thank you so much Logan and Pioneer Pools for making my pool and hot tub dreams come true!!!! I would recommend you over and over again!
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October 2023 by Sylvain Trottier
I had the pleasure of working with Logan at Pioneer in Kitchener, and I couldn't be happier with the experience. Logan's professionalism and knowledge ensured that we selected the perfect pool tailored to our needs. From delivery to installation, everything went smoothly without any delays, and they honored their commitments. I must commend the entire team at Pioneer in Kitchener for their client-oriented approach. They even provided classes to help us open and close our pool, which was incredibly supportive. Thank you all for the exceptional service, and I wholeheartedly recommend Pioneer in Kitchener for all your pool needs.
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October 2023 by Anne Beagan
While we had a few problems with delivery and manufacturers defects with some patio furniture we had purchased from Pioneer Pools in Kitchener, Barb L. was amazing through it all. She kept us informed of what was going on , even when her news was not always the greatest, and she personally delivered the last of our patio furniture to our house which is almost 2 hours away from the store! Would recommend Barb for exceptional customer service!
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September 2023 by heide schlegl
Purchased the Kelowna Gazebo from the Kitchener store. Was fortunate enough to deal with Barb and she was amazing. Fantastic customer service which is often hard to get these days. Can’t wait until the Gazebo arrives so we can enjoy our hot tub on those cold winter days. Thanks again Barb.
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September 2023 by Film Pros
I have been dealing with Pioneer Pools in Kitchener for many years, and I would highly recommend them to everyone. Best prices and excellent service. Sandra in service is very knowledgeable and extremely helpful, as is everyone else at Pioneer pools. Great place
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September 2023 by a flave
Great experience researching, reviewing and having a million questions answered before we purchased our first hob tub from Mark Dobbin at the Kitchener location.His customer service is top notch! He is very knowledgeable, friendly and accommodating. He made an onsite visit to help determine accessibility and placement and arrived on delivery day just before the hot tub to go over the basics. Mark exceeded our delivery timeline and co-ordinated all the services we needed to get our hot tub up and running same day! And the service didn't stop after delivery - Mark was very responsive at near all hours to answer even more questions!Thanks Mark, Pioneer Pools and their support services for making this a wonderful purchasing experience!!
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September 2023 by Michelle
We purchased our above ground pool from Pioneer Pools in Kitchener and are beyond pleased. Mark Dobbin was very knowledgeable, friendly and patient with answering the many questions I had. I would highly recommend Mark if you are looking for a new pool. Great service !!.
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August 2023 by Alysia MK
Outstanding experience from start to finish. Logan was helpful, accommodating, and professional, and he went above and beyond to make sure our hot tub was the right fit for our space and our needs. We couldn't be happier with the level of service and the final product. Highly recommend Pioneer.
