-
December 2023 by Rosa McTavish
KARAN. Thank you so much for your help with my grandsons Christmas gift.You were so kind to search for this toy and you kindly asked me to hold while you searched. Your customer service was so valuable. I thank you again
-
December 2023 by Elizabeth Mullen
Horrible experience today.Went in so my daughter could pick out gifts for her siblings for Christmas. Waited in line for awhile and then it looked as of the cashier's stopped completely working. ( I guess the debit sn credit went down ). But they weren't saying anything to the huge line forming. When I found out I decided to leave, my daughter got upset and was crying and this cashier was smiling at her like she was laughing at my distraught child... I understand not everyone knows how to handle a crying kid but come on...Ridiculous today.
-
December 2023 by Marco Bairos
Terrible customer service, terrible policies and terrible pricing. Stay away from Toys R Us. They overcharge for everything and find reasons not to do a price adjustment or return the item. I will never shop at a Toys R Us again. Whoever is reading this review you have been warned. Go to Mastermind Toys or Amazon. It'll likely be cheaper and the customer service will be a lot better
-
November 2023 by gurchet singh
We were shopping yesterday for some baby items at Babies R Us. The store is clean and well stocked with plenty of options. We would like to highlight great service we received from Neha. She went out of her way to show us different options that could fit in our budget. We enjoyed shopping here and will be back for more.
-
November 2023 by Michele Way
Just want to give a huge shout to the Kitchener ToysR Us and an awesome employee, Zuhra!! My online order for pick up was done extremely fast, way quicker than I anticipated and I really appreciated that!! I had a question regarding trying to order additional items because the online system was messed and I called in and spoke to Zuhra who went out of her way to see if the items could be found in her store, saving me the aggravation of trying to figure out how I could place an order for delivery. She was very pleasant and so helpful - 5+ star service for sure!!!
-
November 2023 by Nigel Inglis
Had an issue where they double-charged my credit card on a busy Saturday. Went back to amend the issue and their Ops Manager Rob, helped me with the issue and was very professional and kind throughout the whole ordeal. Amazing customer service!
-
October 2023 by Juan S. & family - J-Crew
First time at this Toys"R"Us location, and thanks to Patricia... it was just magnificent.I was looking for a specific item that it was sold out at the Guelph location. I checked online, and the only store with availability of the item was the Kitchener Toys"R"Us.I called the store, and I was assisted by a female named Patricia. I explained the situation to her, and I told her that I was going to drive there right away.I arrived at the store, and I went towards the customer service area. I didn’t even ask for the item, and Patricia looked at me and my son, and she had reserved the item for us.Patricia was super helpful, friendly, and polite. Because of her, our visit at this Toys"R"Us Kitchener location was amazing and awesome.Kudos for her for showing that she cares and for understanding my situation and how difficult it can be to be a parent.The store itself was very clean, organized, and well maintained.Fully recommended ???????
-
October 2023 by steffen r
Shaleen is amazing! Gave a full course on strollers and car seat. Above and beyond, blown away!
-
September 2023 by Emma St. Pierre
My husband went in today looking for a Squishmallow for me. The stuff saw he looked a little lost and asked him if he needed help. He showed them the photo and they were able to find one in the back for me!!! I have always had the best experiences at this location, and they made my day again today.
-
September 2023 by Cameron Miller
Great store for customer service! Jasmine helped me find exactly what I was looking for, even though it was buried in the back. She was very patient and helpful, and the whole experience was great. Will definitely be coming back soon!
-
September 2023 by Paola Mairena
I have been to the store a few time and I’ve had the pleasure to meet Cristhian. He is always there, willing to help and give suggestions. He is very knowledgeable of everything that at the store. Keep up the good work.
-
August 2023 by Most Rahaman
??????????? ???????? ???????I recently visited Toys"R"Us, and I must say their collection of toys and baby products is impressive. The store manager, Rob, was incredibly helpful during my visit. I was looking for a mattress for my toddler bed, and he dedicated a significant amount of time to assist me. Rob patiently showed me a variety of options, ensuring I found the perfect fit for my needs. His knowledge and willingness to go the extra mile made my shopping experience truly enjoyable. I highly recommend Toys"R"Us for their excellent selection and the exceptional service provided by store manager Rob.
-
August 2023 by Jul Mac
Lexie was so helpful and friendly when I called about a car seat. Also by coincidence she helped me in store with a baby gate and carried my car seat out to my vehicle. She was an amazing help and made my experience great! Thank you
-
August 2023 by Dix Paulson
Linda, Gabby and Dhruti were extremely helpful and went above and beyond to help us find a stroller/car seat.
-
May 2023 by Marta Borowska
Very nice staff, friendly and helpful. Extensive baby department. Overall items are a bit expensive, some toys and merchandise can be found cheaper elsewhere. Very clean and organized store. Lots of parking. Interesting that the shopping carts only have cart seating for one child instead of the regular two you see at other stores.