Value Village is a global thrift retailer that offers gently used clothing, accessories, and household goods at varying prices. While some customers appreciate the selection, particularly of used books, others express concerns about the pricing, noting that items are donated. The store includes a convenient donation bin for gently used items, encouraging community contributions and supporting local organizations. Customers also benefit from discounts when donating books. The management, particularly one manager, has been praised for their exceptional customer service, showing care and empathy in resolving complaints. Overall, Value Village aims to provide a positive shopping experience while promoting sustainability and community support through its Rethink Reuse® business model.
