Acura West is a trusted dealership known for its exceptional service and customer care. With over 50 years of combined experience from its management team, the dealership prioritizes earning long-term relationships rather than just making sales. Customers have praised the friendly and professional staff, highlighting their helpfulness and clear communication. Many reviews mention the staff's willingness to accommodate urgent repairs, such as brake work or warranty paint repairs, which are completed promptly and often with complimentary loaner cars. The service team is recognized for their attention to detail, ensuring vehicles are cleaned and properly serviced, even going the extra mile to prevent watermarks or damage. Customers appreciate the thorough explanations provided about maintenance and repairs, along with updates on vehicle status. The technicians are viewed as skilled and reliable, contributing to high customer confidence in their work. Even customers who have traveled from distant cities or relocated appreciate the consistent, high-quality service offered by Acura West. Overall, the dealership’s combination of professionalism, experience, and genuine care makes it a preferred choice for purchasing new or pre-owned vehicles and for ongoing maintenance needs. Acura West aims to build lasting relationships with customers by providing excellent service, expert advice, and a welcoming environment.
I must leave a short review since we can only say we were treated extremely well. Our 2024 RDX had a grinding from the brakes and it needed to be done right away. They made time for us and It was done by noon that day. Car was washed and ready to go. Thank you Marco and Jeff!
October 2024
Got paint work done under warrenty, they were professional and put me in a loaner for over a week free of charge. Very professional
September 2024
Spoke with Drew a couple of times in regards to purchasing an RDX. He was extremely friendly, attentive, and helpful
