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March 2024 by Emma Mary Sked
Apparently its okay to block the PUBLIC sidewalk with your silly sign???
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December 2023 by Juan Rios
Purchased outdoor chairs on sale good deals these cold days
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June 2023 by John C.
This store charges clients in advance but does not pay their delivery company.
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April 2023 by Brawny Movers
This will be updated if DOT ever pays their bill.DOT charged clients for delivery in advance but has not paid us for ANY 2022 deliveries.After 3+ years of deliveries for the DOT London North location, their internal policy changed when only the South Location remained.DOT collects delivery fees from clients upon purchase and their former policy would be that they would send us a cheque for the deliveries about 1 to 3 months delayed.DOT can view the previous managers' emails to us requesting pick up and deliveries and we also put most together on a shared spreadsheet when they began being difficult and asked for an invoice. DOT is trying to stall and argue that we didn't do these deliveries but we have more than enough proof to pursue a claim.It has been 2 weeks since they were asked for their preferred certified mail address, without response.
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March 2023 by Wayne Donlan
Beautiful assortment of patio furniture and accessories
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July 2022 by Trevor Kerr
DOT was the only place in London that had what we wanted - a Lazy Susan for a patio table with an umbrella.
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June 2022 by Iman Saddik
Dave provided us with the best experience we’ve ever had with a sales person. Extremely knowledgeable, patient and professional. We showed up a half hour before closing and he didn’t rush us or make us feel uncomfortable. We highly recommend DOT Furniture and specifically with Dave at the London location.
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March 2022 by Breanne Lidster
Very helpful staff. Order came exactly when it was supposed to
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March 2022 by Evelyn Pfeifer
Employees were friendly and helpful!!
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March 2022 by Rick Antonissen
Not the most friend custom service.
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March 2022 by TIM SORTON
Just a quick note about the London store at 270 Adelaide St. Tony and his staff do a fantastic job. Very friendly and helpful. I have recommend this store to a number of friends. Also the quality of the product is exceptional. Great value for the money. Everyone who sees it loves it.
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February 2022 by tony braga
Just wanted to sent a quick email to acknowledge the excellent customer service I just received from Tony at your DOT London location.It was actually Tony from whom we originally purchased our cast aluminum outdoor table/chair set almost 3 years ago...and after dealing with Tony again today, I wanted to share how he went above-and-beyond in helping us with our issue.We've loved (and continue to love) our patio set, but it's the exemplary customer service that would the primary reason why we'd buy DOT products again in the future.Customer satisfaction is what we pride ourselves on, At Dot London southRegards,john D.
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February 2022 by keith doucet
It's a very rare occasion when I take to the keyboard to write up a review regarding our shopping experience with a specific store, principally because on average we receive great service no matter where we go throughout Southern Ontario. The DOT store on Adelaide street in London compels me to take note of the exceptional service that we recently received from Tony, the manager, and his team. We are big fans of the DOT store, great products, exceptional quality, and best of all, Canadian made. In the past, we shopped at the DOT stores in Kitchener and Cambridge, so this time we decided to explore what the London stores had to offer. Your first impression when you drive up to Tony's store is one of modesty but once you open the doors you are welcomed with an extremely generous amount of inventory from which to try out each furniture item first hand. My wife and I had a preconceived idea of what we thought we wanted for our deck, but once Tony worked closely with us going through the plethora of choices, we were able to converge on the dining and outdoor living area set that turned out to be perfect. To help with our selection, Tony and his staff were literally moving copious amounts of furniture around the store and staging everything in one of the gazebos that closely matched what we have at our home. By doing this we were able to hone in on the ensemble that was ideal for us. On top of this personal touch, Tony took extra steps to expedite shipment of the furniture, which was really appreciated. Well done Tony, you have a repeat customer. Keith
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February 2022 by Julie
I really appreciate the exceptional customer service I received at Dot in London. Tony was able to accommodate a request to change my payment method a few days after my initial purchase. It was a big help to me to be able to make the switch and Tony went out of his way to not only make the change I requested but be friendly. He did not make me feel like it was a huge inconvenience(which it was). Tony knows how to treat customers and I highly recommend his store. Besides, he has inventory in house at a time when everyone is waiting months for delivery.
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February 2022 by Mary Melanson
Just have to write this review as we had An Exceptional happy experience in our search for good quality, smaller space outdoor furniture at a fair price. Tony is so nice, knowledgeable and had solutions to our needs regarding size and assembly. Delivered to plan & was assembled well. Our outdoor conversation set fits our space and the look and feel exceeded our expectations.
