Factory Shoe offers a very easy and pleasant shopping experience. The store always has a good selection, and customers can quickly find what they're looking for. The staff is described as nice, patient, and helpful, providing assistance when needed while also giving customers space when they prefer to browse independently. Customers praise the store's wide variety of products, including a great selection of larger sizes and wide shoes. The prices are reported to be decent, with good sales that allow customers to find high-quality shoes at discounted prices. Overall, shoppers express their appreciation for the store's organized layout and friendly, knowledgeable staff, especially an employee named Grace who is mentioned for her excellent customer service.
very easy shopping experience. good selection always seem to find what i want very quickly. nice staff that know how to leave people alone when they do not require assistance but very helpful when needed.
January 2026
I just wanted to write about my experience in the London store. A very patient and kind employee named Grace spent a lot of time me helping to find a winter boot that fit me well. I am so happy with my purchase. Thank you Grace - I appreciate your help so much. You were simply amazing. Joanne, London, Ontario
November 2025
Had a very positive shop in Factory Shoe recently. The store was absolutely packed with people trying to beat the weather report. Grace, although completely consumed with customers suggested 6 or 7 products and we were successful in finding a perfect fit at the end. Thank you Grace!
