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November 2023 by Ben B
Bought my indoor cycling trainer here and it was very seamless. Shout out to Ken for the fantastic service! I showed up a day earlier due to prior commitments falling through — despite the inconvenience, he set up the particular trainer I was interested it, let me do a bit of a demo, and answered all my questions about it! Finished up my first ride the other day and it was absolutely perfect.
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November 2023 by Audrey Decker
The people inside the store were lovely…Their customer service (outside of their store) is one of the worst I’ve encountered. I tried calling their customer service number multiple times and was advised, due to long wait times, to leave my number for a rep to call me back. Never happened. I finally tried their chat on their website and after “long wait times” was advised to send an email. After sending an email, I’ve still never received a reply. All I wanted to do was cancel a pickup order. Any other retail clothing store I can typically reach a rep within minutes. You guys have a lot of catching up to do in that regard. And this was my first purchase with MEC ever. Not a good look.
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October 2023 by Ken Davison
Wow MEC! (online) Are you still in business? Don't answer emails, chats or phone. My order has been "processesing" for 10 days.
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August 2023 by Teresa Czerwinski
I intended to purchase a carry-on backpack to use for hiking. On August 16, I called the store to ask a few questions about the backpack, the adjustments, etc. and a staff member advised not to buy this particular backpack for hiking and explained why. The staff member could have encouraged me to make the purchase but instead of securing a sale for the company, he honestly stopped from buying a product that would not serve the purpose I wanted it for. I would like to express my appreciation for such honest advise and expertise. I would like to add that each time I deal with MEC staff, I receive a very high quality service. This makes me really trust MEC and I will be a lifetime customer as a result.
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August 2023 by Lori Smyth
I went into the store not expecting to find what I was looking given how late we are into the summer but was pleasantly surprised. The Customer Service Clerk "Malley" was exceptional. This young lady went above and beyond to ensure my satisfaction and didn't rush me along which I sincerely appreciated. I am very satisfied with my purchase and with MEC; it did NOT disappoint.
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August 2023 by Derrick M
Great sale on cycling accessories and excellent service from Ken. Will definitely be my store of choice for fitness products in the future even though I live outside London.
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August 2023 by Steve Wright
Great outdoors shopping with massive choice across most outdoors activities. Staff very helpful too.
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July 2023 by N J
After a very unpleasant and unproductive visit to Trek store, I drove up the road to MEC to try to get the fenders I was looking for.As I got in pushing the bike, I was greeted by a sales associate, very pleasant and friendly person, and shown to the bike department. James, the associate in this department greeted me, found the fender size I was looking for, partially unpacked them to reassure myself that they will work on my bike.The fenders are on and fitting perfectly as expected.Great store, great service. Going back when ever the bike needs anything. Highly recommend.
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June 2023 by Rachel Paret
Truly one of the best experiences I’ve had in a store in a very long time. Jeff was easily the most helpful associate I’ve ever encountered. When I say he had me try on every hiking boot in the store until I found one I loved, I really mean it. Not only that, but then with the unreal up sell to buying proper hiking socks. And then while on the topic of merino wool, talked me into a new shirt and a new sweater. Man, that guy could sell sand in a desert and make me feel good about spending that money. Anyways, I hiked 60km in four days and felt great the whole time. Thanks Jeff. You a real one my dude. 10/10 would return.
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June 2023 by Randy Buttigieg
I feel as though the mec branded items are overpriced for the quality you get. I also think the staff could have done better answering my questions.
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April 2023 by Jim Jütte
Took me five minutes to find a reasonably priced breathable water resistant pant ($65) to wear over my pants... Obviously very basic, but I just needed something to block the wind and wet while camping. If you need help, they seemed a bit short on staff today, but it was Easter Monday.
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April 2023 by Mike Tabakoff
Very helpful staff! Mike did a great job explaining the gear and helped with tuning the backpack as well. Thanks for all your help!
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April 2023 by Judy Fox Zhok
Staff was very helpful but not intrusive if you didn't need them. The selection was really good, prices were all marked. And today there were sales on some of day packs which was great since that's what I went to buy ?
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April 2023 by Rob DC
I had not one, but two staff stop by and ask if i needed help with hiking socks. There was a lot of selection - they explained how the section was organized, and help me find what would work for me.
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February 2023 by Ar Romero
its a great store specially if you are into outdoor traveler, or into bikes as well
