Roots

Clothing Stores
Hours:
1105 Wellington Rd Unit 495, London ON N6E 1V4
(519) 685-6688 Directions

Hours

Monday
10AM - 9PM
Tuesday
10AM - 9PM
Wednesday
10AM - 9PM
Thursday
10AM - 9PM
Friday
10AM - 9PM
Saturday
10AM - 8PM
Sunday
10AM - 5PM

About Roots

Roots is a well-known outdoor lifestyle brand that has been around since 1973. It offers a variety of products designed for comfort and style, including clothing for women, men, kids, toddlers, and babies. The brand is famous for its sweatpants, especially the Salt & Pepper hoodie and sweatpants, which are popular among customers. Roots also sells leather goods such as jackets, bags, and wallets, along with footwear and accessories. Originally starting in a small cabin in Canada’s Algonquin Park, Roots has grown into a global company with over 120 stores across North America and more than 150 internationally, plus an online store. Customers appreciate the friendly and helpful staff, especially praising the White Oaks mall location for its excellent service. Many mention that staff members are welcoming and knowledgeable, making shopping a pleasant experience. However, some customers have faced issues with online orders, feeling deceived by sizing inaccuracies and experiencing poor post-purchase customer service. One customer was dissatisfied with the initial handling but appreciated the store’s exception to help with an exchange. Overall, Roots is recognized for quality products and friendly service, though some improvements could be made in online support.

Most Recent Reviews

Write a review
  • October 2025
    Friendly staff, always a hello, the staff are very helpful and friendly. I always find something here and most of all the customer service is amazing, making you feel like you are a valued customer! Keep up the great work :) Do not expect the same from the Masonville location!
  • December 2023
    We’ve been in a number of times and wanted to take the time to thank the staff at White Oaks mall for their top notch service. Erin has been very helpful and knows the products inside and out. Thank you everyone!
  • February 2022
    I wanted to leave a review here specifically for your employee Tiffany. She helped us at the Masonville store this past weekend and she is amazing!She is an asset to your store, she is knowledgeable, friendly and very helpful. Amazing employee!Thanks again.

More Comments(48)

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Location and Contact

Roots

Clothing Store in London, ON 1105 Wellington Rd Unit 495, London (519) 685-6688 Website Suggest an Edit