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February 2024 by Kelly Nguyen
I went to both Softmoc stores in London and this store has better customer service in the one in White Oaks mall.
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January 2024 by Jonathan giesbrecht
Decent variety of shoes here
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October 2023 by Bela G.
Ladies were rude, none asked me for help.. entire staff! All the employees that were females were behind the cash register entire time talking to each other. None were doing anything. Not even bothered to move or ask people for help. Make sales and move around. They looked sad. Poor women.
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October 2023 by Marisa G
I bought a pair of boots Friday afternoon and after one hour of wearing them at home, it was apparent they don’t fit. I called Softmoc to ask if I can come in and exchange the pair as they look brand new with not a mark on them. They said one hour is enough to make then unreturnable and offered me no support or even possibility to come in and look at the shoes themselves. These boots were over $250.00 and I can’t even get an exchange for a bigger size. This is what a get for being honest. They even went as far as to suggest for me to sell them online to a different buyer. I hardly doubt others have never returned shoes after trying them on at home. These shoes are unwearable and a health concern as I can’t break them in without getting poor circulation or even blisters. I will be writing to the company about this management. All these words came from an assistant manager themselves, absolutely no compassion.
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May 2023 by Angela E
Unimpressive customer service; inappropriate personal conversation behind the counter took precedence over greeting and supporting customers. Staffing levels were able to comfortably accommodate the number of customers in the store.
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December 2022 by Katherine Pierce
The customer service at this store was VERY disappointing! No interest at all in helping a customer.
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August 2022 by Nancy Tilk
I was extremely disappointed in the quality of service at this location. 2 staff working, I was the only customer in the store. One clerk was unhelpful when other customers came in creating a line of people waiting for the other clerk, to assist them. This staff member was perhaps new as she seemed very inexperienced and very slow. I would choose a different location to shop at.
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June 2022 by Pauline Blondeau
Okay service. The girl was nice but you had to go up to them for help. Not enough staff on the floor. My hubby got good service at the cash. She was very helpful ordering what I wanted. It was delivered to my door free.
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June 2022 by Angela
Great selection of footwear for everyone. Very clean store with friendly staff.
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March 2022 by faadia ghani
I cannot believe the horrible experience I had at this store. Walked into store…all staff were behind the counter talking. No one greeted me…had to ask them for a size from across the store. They came back with a size that didnt work. No one checked up on me. I went to the counter to ask for another shoe, they never came. I will never purchase from this store again!! Went to Brown shoes and had exemplary service.
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October 2021 by S P
Friendly store with lots of comfortable shoes to choose out of.Staff were friendly and accommodating.It was not busy at the time I went to and lots of availability for any type of shoes from converse to Doc Martin's.Accessible for everyone.#localguides
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September 2021 by Isa Sav
Best online service ever. Easy to shop, variety of payment options, fast delivery, easy returns - and yes, you can return to the store, free of charge.I have been getting my shoes from this store for the last 10 years, and I'll keep doing so just because it makes my life so much easier!
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September 2021 by Jamie-Leigh Blake
Order online for curbside pickup but they make you come in the mall and wait in line to get the items. What's the point of offering curbside pickup and online ordering if you're going to make people wait in line outside the store in a traffic heavy mall. Used to be my favorite shoe store but won't be shopping here again.
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September 2021 by Sydney McMaster
I was just at your location about 25 minutes ago I came in with my mum to see about a black pair of shoes...we were not greeted by any of the staff no hi no can I help you today. But one of the employees I did notice started to follow us but not to ask if we needed help but to say rudely to me "your mom need to have her mask on over her nose" yes my mom did have her mask slipping off but for your employee to just follow us for that not to even ask if we needed help today!! It's not let's stand around and chat it's do your job and ask people what their looking for today! I rarely ever complain about customer service but the customer service I received in this store today was horrendous! If your employees want to stand around and chat go do that at a job that lets you do that not in a retail store.
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September 2020 by Albert Arevalo
Unfriendly service and sales people that whisper behind your back. Poor product knowledge which speaks to incomplete training and poor management. Understaffed and overworked the employees often look harried and spent so one can wait a rather long time for service and when it is finally provide it is short, peremptory and immature which speaks to poor upper management at the district and regional level.Although they have a lot merchandise some of it seems just for show as they often do not have more than one rung of shoe sizes in a particular style so you cannot get the size you need or want which reflect a lack of depth.Shoes are high quality but not always available and what they claim is a sale price is often their actual price point or a promotion price they've kept and extended into a different promotion which is deceptive and not quite honest. Any shoe store where two thirds or more of the shoes have "sale" tags on them for at least half the year is suspect. They also have a convoluted return and refund policy that seems to be designed to frustrate the customer and be difficult to process which seems suspiciously to be a strategy of intentional design.For the lack of transparency and honest dealing as well as the inconsistent customer service I rate this store 1 star.
