The UPS Store in London is highly praised for its exceptional customer service and support. Customers consistently highlight the dedication and helpfulness of the staff, especially the franchise owner, Alice. She is noted for going above and beyond to assist customers, whether it's helping with shipping procedures or resolving issues with lost packages. Many reviews commend her for her friendly demeanor and willingness to explain processes, making the experience pleasant for first-time shippers. The store is recognized for its efficiency, with services like printing shipping labels and packaging items quickly, often completing tasks within minutes. Customers appreciate the competitive pricing and the convenience of their services, such as handling returns from platforms like Amazon. However, there was a minor concern regarding communication, with one reviewer noting a misunderstanding about shipping items. Overall, The UPS Store stands out as a reliable choice for shipping and packaging needs, characterized by a commitment to customer satisfaction and a welcoming atmosphere. Many customers express their intention to return, reflecting a strong sense of loyalty to the store.
The lady served me while simultaneously speaking with another customer on the phone. She was able to help me, and I assume the other person also, but I wasn't impressed. I've worked retail, and you only give one person your attention at a time. That's not just good business, it's good manners.
September 2025
Dropped off a parcel here as a return going to Quebec. The lady working there told me three times I cant send food to the US. I told her three times it was going to Quebec with a pre printed delivery tag and was a return of a wallet Not USA not food. Clearly doesnt listen which is concerning
July 2025
When trying to track down and reroute a lost package, when all other customer service resources had failed to help me. Alice, the franchise owner of this location, was incredibly patient and helpful. I really appreciated her personable approach, and her ability to make things happen. Very satisfied. 🙏
