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March 2024 by Elackeya siva
Francesca at Lush delivered exceptional customer service! Her knowledge of the products and dedication to ensuring a positive experience were truly commendable. She went above and beyond to assist me, making my visit to Lush memorable. Thank you, Katherine, for your outstanding service – you've set the bar high!
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March 2024 by Sabrina Goel
Had a great time this afternoon at Lush! Heather was extremely helpful showing my friend and I new products and even giving us a live demonstration. Will definitely be returning soon.
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November 2023 by Vanessa Danao
I visited this location late afternoon on Monday in thoughts of picking up a bath bomb as I finally have a tub to use one (it's been YEARS). I wanted to get something to finally use to just chill and relax in from time to time. Amir was very resourceful in terms of giving me options. He went above and beyond to ask what kind of bath bomb I was looking into; colour display, muscle ache, etc. Then he directed me to their bubble bath products and suggested a bubble bath and bath bomb combo. I ended up picking up the star shaped one with the rainbow bits inside, as well as the milk bubble bar! He was extremely friendly talking to me. He made a connection and I felt like I was just shopping with a friend with his service. Thank you Amir! ♡
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October 2023 by Sarah Kolb
Katie was super sweet and helpful!! She helped us pick out the perfect items and wrapped our gift PERFECTLY! All the LUSH markville staff were so kind and friendly, great experience!!
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October 2023 by Devin Sy
There was someone named Francesca that was working tonight. She was one of the nicest, knowledgable, honest, observant and sweetest Lush worker my partner and I came across. Usually Lush workers are overall very kind and sweet. Francesca took it to another level. I could see the passion she had while explaining the products. She created a safe space and was very understanding. Any questions my partner and I had she was able to answer them thoroughly and with kindness. I had never seen a bath bomb in the water in person before and she offered to show me a demonstration. She was attentive and didn’t make me feel dumb for never seeing one in person before. Overall such a great experience!! And honestly this Lush location has been the best one I have been to so far.
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October 2023 by Suby Sara Jose
Long overdue but very well-deserved review❤️This one is for Amir. He is the most humble and patient person ever. He has been helping me find the right lush products for over 3 years now. He's open to hearing my concerns and his product suggestions based on my skin and hair type and SPOT ON!!I'm visiting this specific lush store so that I can see him and have my therapeutic lushie-to-lushie convo before buying my products.Shoutout to Francesca who is also extremely sweet and friendly. Love the whole positive vibe of this LUSH store. Would visit 1000 more times again. Love lush as a brand as they stand for the planet.Wish we had more sustainable brands like them.
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October 2023 by Angel
Stopped by this shop to pick up the Super Milk conditioning hair primer. Hanna was very welcoming and extremely helpful! She also showed me similar products that I might’ve liked and let me try them out. Amazing customer service! Will be coming back to shop here again and refer all my family and friends here. :)
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September 2023 by Jonas
Walked in stressed out about planning my friends' last minute baby shower and had no idea what prizes to give out for games. Enter Francesca, a HUGE shoutout to her as she helped me out a ton by showing me all the possible combinations I could put together to fit my budget. She even custom wrapped the products for me so I could have one less thing to do when I get home! Shes super awesome and friendly!The gender reveal turned out amazingly (surprisingly without a hitch) and everyone loved their prizes! Thanks again, Francesca!
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August 2023 by Carmen Stiller
I brought my mom to a Lush Party experience today hosted by Francesca and we had SO MUCH FUN! We got to make a bath bomb and also take home an exclusive product, so we really felt we got our money’s worth. Francesca was a great host and really made things fun. I’ll definitely return for another party and to shop!
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August 2023 by Sonia Abraham
Had a wonderful experience @ Lush, Markville Mall. The staff at this store are super friendly and welcoming. Special mention to Hanna who helped me yesterday. She was extremely patient. I was skeptical to buy the products since my skin is very sensitive. She was so kind and said I could return it whenever even after 3 months if am not happy with it. This is how you build the trust and win customers unlike the usual sales associates we see at other places where they only aim at 'selling' the products somehow. She listed out a skin care routine for me and also gave me samples to try. Thank you ♥️
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August 2023 by Angela Ristova
Special shoutout to Hannah (sorry if I misspell her name!) for helping me and my sister out today at Lush! I had zero idea what to do about my skincare and Hannah helped me pick the best mask for active acne. She also sent me home with a step by step skincare routine which she really didn’t have to do but did anyway cuz she’s a real one! Also gave me a free sample which I really really appreciate. Thanks so much Hannah for all the help and excellent customer service. My sister and I really appreciate you and we’ll be back to this store :)
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July 2023 by Rhea Sengupta
The BEST lush location! I shop there often with my with my two children who also love coming because the staff are amazing! Hanna, Amir, Emily and Francesca are friendly, passionate, energetic and so knowledgeable. Recently went to one of their skincare events with my 10 year old and left with tons of great products, lots of samples and it was fun too! Highly recommend!
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June 2023 by Ivy Lin
I was shopping yesterday in the evening and I meet Maddy who was extremely helpful. Maddy embodies the perfect sales associate. She was upselling and introducing all types of new products to me without being pushy.At cash she even let me know there are bigger bottles to buy. I would definitely come back to the store again to shop with Maddy. She is Amazing!!! What a terrific customer service provided by her.
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June 2023 by y v
Emily is such a sweet heart! She made my lush experience so wonderful! I was able to pick up scrubee, a dirty set, a wonderful gift for my sister, and the limited Mario cola wash. She answered all my questions and made me feel so welcome. Will be back :D
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June 2023 by max w
I had an amazing experience yesterday (BIG thanks to Amir & Hanna) I have not been to Lush in a couple years due to the pandemic and from the moment I stepped through the door, I was greeted by a warm and inviting atmosphere, and the exceptional service I received throughout my visit left me feeling truly pampered and revitalized. The staff at lush were not only professional but also incredibly knowledgeable and passionate about their craft. Amir took the time to understand my needs and preferences, tailoring his recommendations and treatments to suit my individual requirements.This is a very welcoming and comforting atmosphere.
