Candace & Basil is a furniture store that consistently delivers outstanding quality products and exceptional customer service. Customers have been consistently impressed with the high-quality dining room tables, couches, sectionals, ottomans, and rugs offered by the company. The store's knowledgeable staff is praised for their helpful guidance in selecting the perfect furniture pieces to suit each customer's living space. Customers appreciate the wide range of options and color choices available, as well as the team's expertise in providing design recommendations. The delivery process at Candace & Basil is also consistently commended, with the professional and careful delivery team ensuring a smooth and seamless experience. Customers have been impressed by the team's attention to detail, such as removing their shoes before entering the home. While the majority of customer experiences have been overwhelmingly positive, there have been a few instances of communication and delivery delays. However, the company's president, Gaurav, has been responsive in addressing these concerns and working to resolve any issues, demonstrating a strong commitment to customer satisfaction. Overall, Candace & Basil is highly recommended by its customers for its exceptional quality products, outstanding customer service, and reliable delivery, making it a go-to destination for all furniture needs.
I was blown away when my Cozhaven designer couch arrived — the delivery was on time and the packaging protected everything perfectly. The upholstery feels premium and soft but durable. You can tell the frame is heavy and built with solid hardwood. This feels like a $4,000 sofa for half the price!
November 2025
Gaurav was amazing with rectifying issues. He went above and beyond. Highly recommend Candace & Basil for all your home needs. My couch, pillows & barstools are phenomenal. Thank you sir !
May 2025
Excellent product options. The customization was key for my needs. Felt good that to be buying canadian made as well. Special shout-out to Ayush for his guidance and awesome customer service.
