Lululemon, founded in 1998 in Vancouver, BC, has grown to become a global brand known for its technical yoga and athletic apparel. The company's mission is to "create components for people to live longer, healthier, fun lives." with all locations maintaining strong ties to their local communities. Customers generally report positive experiences at Lululemon, praising the helpful and knowledgeable staff. Employees like Noor, Kyle, Olivia, and Kumail have been highlighted for providing excellent customer service, from quickly processing orders to offering personalized product recommendations. However, some customers have expressed frustration with Lululemon's product warranty and replacement policy. While the company offers a one-year warranty, the process for getting a replacement for a damaged item can be inconvenient, with some staff advising customers to "come back when it has more damage." Suggestions have been made to either improve the replacement policy or remove it altogether, as well as to provide better training for staff on handling these situations. Overall, Lululemon appears to be a brand that values community engagement and offers high-quality athletic apparel, though there is room for improvement in its customer service and warranty processes.
Thanks Thea for your help today!! Resolved an issue with my order
January 2026
This is for Alex!! 5 stars. Thank you for finding all the items for me in the back for white elephant. Exceptional customer service.
December 2025
Had a wonderful experience at Lululemon Square One. Noor was very helpful and provided us with excellent customer service. She processed my order very quickly and was such a pleasure to speak with. Keep up the great work work Noor!
