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October 2024 by Charlotte George
On the door before I walked in, it said select items were 50% off, after walking in I was not greeted but felt uncomfortable because all of them stared at me after walking around and saying out loud “I wonder were the discounts stuff is”, still no help but when I go to approach a worker or try to make eye contact it’s next to impossible, after I start heading towards the front a young man came over and finally asked if I needed help with anything I asked him where the stuff was.he showed me at the back of the store in a small corner there it was and everything was either xs or xxl…nothing for me so I left as I was walking out I said thank you to the two at the register they both looked up at me and then looked back down to continue looking busy not saying anything in return. I don’t understand why there’s 4 people working if they don’t want to do their jobs, and to ignore someone is just rude. I said thank you genuinely and really idk why they didn’t help in anyway!! I will not be coming back here this is an outlet and everything is over $80! $100 for a cropped hoodie at an outlet is crazy to me!
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September 2024 by Preetha Pillai
Worst customer service. The staff is least bothered in serving the customers and would just rather chit chat among themselves. When asked if they have any 100% cotton track pants, they said they only sell 100% cotton but the tag says otherwise. When we told them we couldn’t find anything that’s 100% cotton and if they can help us, one of the staff member said we don’t sell 100% cotton and went back to their conversation. I have not experienced this kind of service in any of the roots store. Definitely never going back to this location again.
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February 2024 by Dorin Herman
Very clean and very well organized store, very helpful, friendly and kind people working there, in one simple sentence, the customer service is just Great !!!! My family's favorite Roots store. Dorin H.
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January 2024 by Abhineet Singh Ahluwalia
Good place but very expensive.
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January 2024 by Vextian
It was an interesting experience, one member of staff was spraying febreze everywhere up and down the aisles, one in each hand. Where the other one was yelling at them about their sensitivity to smell. Roots offers comfortable clothing, is more pricey then some of the quality should be. But overall a good place to buy fall or winter apparel.
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December 2023 by F Sohail
I was looking for a specific jacket. This was the only store that carried my size. I spoke woth Satoko & she was FANTASTIC to deal with. I was running late and even though the store closed at 9, she opened the doors for me to pick the jacket up. This store is extremely far from meHaving helpful employees will definitely bring me back to shop at this location. Thanks once again SATOKO
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November 2023 by Hussam Lu
staff are nice!
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October 2023 by Cassidy A
This location is AMAZING for products, but the staff are the worst! My friends and I were trying to browse, and every 2 seconds the same employee repeatedly comes over asking “hi what do you need help with?” Or “do you want me to leave those items at cash for you?” I would JUST pick up an item to look at it and immediately she would run over and ask if I wanted it held at the cash. I literally told her no thank you every time and she wouldn’t stop! She followed my friends and I around the entire store and made our experience so annoying and uncomfortable. How do you guys expect customers to come back or want to even buy anything if you’re going to be so annoying and aggressive the second they walk in the door? Do better.
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June 2023 by Nicki B
Roots quality in clothing is usually great! This store location could sweep the floors a bit better, as some of the clothing was hanging, touching the floor and full of dust.
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June 2023 by Owen R.
Nice storeHelpful staffGood quality and uniquely CanadianNorth of US border, shopping ain't that good!
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April 2023 by Danny Fenty
This roots outlet was great with helpful associates who weren’t overly bearing down on me to buy something. The fitting rooms were also clean, I do agree that some items were marked down in price but it being a outlet I thought it would be majority which I found some items still very pricy. Overall a great experience here.
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December 2022 by David Eng
I had a great experience here. The lovely lady working the evening shift processed my refund on a pair of leather gloves that were too big for me. She even unexpectedly gave me the “Black Friday” discount from the original purchase. Thank you for the great service!
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December 2022 by Zee Ali
I love Roots Canada but not this particular location because anytime I walk in there it seems like they are very unhappy or they are very unhappy to serve me I just want to remind this team they're not favoring any customer serving them the customer or anybody who walks in thet are favoring them to give them a chance to serve them and especially everything start from the leader not a good experience I have. I won't shop in this particular location but I still be shopping from Roots Canada but all my shopping will be redirect to the online
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December 2022 by Susan Miniaci
I like this location, has what I'm looking for everything time.
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December 2022 by Bassam Alshami
Best Canadian brand and the best chose gift to give to any Canadian and non CanadianBest quality, i support this brand ?%
