Apple Upper Canada Mall is a busy store within a shopping mall that offers a wide variety of products and services, making it a good place for shopping and entertainment. While staff are available to help with device issues and purchasing decisions, some customers have reported long wait times, even with appointments. Certain employees are praised for their friendliness, patience, and professionalism, especially those like Steven who go above and beyond to assist customers. However, others have experienced interactions with staff who seem more focused on brand image than providing helpful customer service. Overall, the store has a mix of positive and negative experiences, but dedicated employees like Steven make a noticeable difference.
A big call out to Anthony! He really helped me out today. A true professional! My iPad is running better than ever! Thanks Anthony!
June 2026
I came by the other day to buy a Macbook and Matt was super kind and helpful by giving me advice on which model to buy and money-saving tips. Give this man a raise!
June 2026
Sam and Nabeel did an amazing job repairing my iPhone at the Apple Store under AppleCare. The process was smooth and easy just a brief wait of a couple hours. Highly recommend them!
