Apple Upper Canada Mall is a busy store within a shopping mall that offers a wide variety of products and services, making it a good place for shopping and entertainment. While staff are available to help with device issues and purchasing decisions, some customers have reported long wait times, even with appointments. Certain employees are praised for their friendliness, patience, and professionalism, especially those like Steven who go above and beyond to assist customers. However, others have experienced interactions with staff who seem more focused on brand image than providing helpful customer service. Overall, the store has a mix of positive and negative experiences, but dedicated employees like Steven make a noticeable difference.
I had a great experience with the workers here, who were very kind and helpful. I will be enjoying my new Apple products, thanks to the guidance of Joseph and Barback (sorry if is not correctly how you spell his name). Thanks again!
August 2026
I would like to give a special thank you to Akena for the exceptional customer service she provided.
August 2026
Ali was SUCH a big help! Absolutely amazing customer service, he’s the best! Thank you, Ali!
